Greater Brisbane Area
A successful and committed senior IT professional, I have over 30 years experience in Account management, service and project delivery and relationship management delivering quality services that support my customers' business objectives. With considerable experience gained in both the Public and Private sector, I work closely with people at all levels, to establish the trusted relationships and honest communication required to manage the complex communications and resolve the opportunities, risks and issues that arise at the interface between technology and the business. These experiences have been gained in managing complex and demanding accounts where I have held responsibility for the delivery of contracted services, financial targets, executive relationships, Continuous Service Improvement, team management and business growth. Success in leadership is achieved by placing extreme importance on developing my team to become high performers and I actively seek opportunities to assist them achieve personal growth and meet our business / organisational objectives. As an accomplished communicator, I compliment that with establishing a solid understanding of my customers business operation and objectives and by using the clarity of service and satisfaction metrics, I enable fact based discussions and decisions to constantly align and improve the value of IT services to the end Business operations.
Taken semi-retirement to focus on a multitude of tasks around the property, mechanical, livestock, services and enhancements. Still interested in the IT world and giving the benefit of my experience and opinions to any friends or colleagues who seek it.
Provide support to the operation of the Enterprise Architecture services provided to DoE Business and Technology. Create insights on the delivery of services and potential enhancements for best alignment to the business needs.
As a Service Management SME, providing guidance and specialist knowledge for a large ServiceNow and SIAM transformation program.
Tait Communications is a multinational radio communications company with headquarters based in Christchurch, New Zealand. The company has offices in 17 countries and employs over 800 staff worldwide. As the Service Delivery manager for the Asia Pacific region, I lead and operate a national team of communications specialists to deliver pre-sales, design, project management and support services to a demanding customer base in the Emergency Service, Transportation, Resources, Utility and Defence sectors.