Mirfield, England, United Kingdom
As a Technical Support Manager at QA Ltd with over 3.5 years in the role, I focus on leveraging expertise in Active Directory, Microsoft Exchange, and system administration to support business operations and enhance service delivery. My role involves managing technical support teams and ensuring the smooth operation of multi-tier IT support systems in dynamic, multi-site environments. With over 20 years of experience in IT service delivery and support, I have consistently contributed to improving organizational efficiency. By fostering collaboration and emphasizing service excellence, I remain dedicated to driving continuous improvement and ensuring high customer satisfaction.