Sanford, Michigan, United States
I grew up as a grease monkey working on cars in my family's garage. why Northwood University As an automotive enthusiast, I get excited to see new models emerging with cutting-edge technology and design. For example, at Northwood University, we are embracing the move to electric vehicles for the green economy. While at Northwood, I participated - in the 2022 Northwood International Auto Show as Team Captain of MotoRad - Northwood University Auto Club - Northwood University Automotive Aftermarket Club
Assisted with stocking, inventory management, and merchandising to ensure a well-organized sales floor. Delivered exceptional customer service by identifying automotive needs and recommending parts and solutions. Operate a point-of-sale system to process transactions accurately and efficently.
Restocked kitchen supplies including food products and utensils. Monitored quality of food served to ensure it met company standards for presentation and temperature. Maintained an organized work area to ensure efficient operations. Presented orders to guests within anticipated service times.
• Practiced strong customer service skills in managing service requests and other customer inquiries. • Assisted in the creation of brand pages within the Marketing Department and Sale Department. • Managed and hosted Gateway Harbor event. • Assisted in delivering parts to technicians that correspond to their work order. • Assisted in the creation of Quality Control presentation and taking into action.
First-hand experience of the day-to-day struggles in a dealership Solve problems quickly to ensure the highest level of customer satisfaction. Used Google Analytics to analyze and evaluate customer data to create reports the reflected customer engagement