Avon Lake, Ohio, United States
I love creating products that solve problems. Throughout my career - from managing multimillion-dollar departments at Macy’s, leading product at Onosys, and most recently, starting at CHAMP - I’ve been drawn to solving real problems for end users. I transitioned into product management through account management and client success, learning to listen closely to client frustrations and turn them into opportunities to deliver value. That experience defines how I work today: ask questions, define problems, and provide clear, structured requirements to implement the best product and dominate the industry.
- Head of Product - Lead roadmap development and feature planning in collaboration with development and client success teams. - Deliver in-depth evaluations of prospective clients' online ordering platforms, highlighting improvement opportunities available through the Onosys platform. - Represent the product team in leadership discussions, contributing to company-wide decisions and strategic planning. - Work with the development team to plan core vs. platform vs. client releases, along with coordinating release notes and feature documentation. - Review and prioritize backlog items using RICE frameworks to prioritize high-impact work.
- Launched a completely overhauled admin portal—rethought from the ground up to improve navigation, usability, and performance across desktop, tablet, and mobile. - Added Onosys Marketplaces to the tech stack offering, giving restaurants a centralized way to manage third party marketplaces and first party online ordering. - Created training materials and hosted live sessions to reduce onboarding time and increase internal knowledge of new features. - Managed ongoing updates to internal and external help-desk documentation, including help articles, step by step guides, and video walk-throughs. - Worked directly with integration partners to improve coordination with systems like POS, loyalty, and marketplace delivery platforms.
- Helped establish the Product team at Onosys. - Adapted product workflows in response to the COVID-19 pandemic. - Created outside of the box ways for clients to combat COVID-19 dining room shutdowns. - Cleaned up and organized tickets using MoSCoW and RICE prioritization tools. - Supported communication between clients and technical teams during client on-boarding, release cycles, and new feature deployments.
- Managed daily operations of $3M–$5M departments across three locations - starting at Bayfair Mall (San Leandro, CA), Newpark Mall (Newark, CA), and finally Stoneridge Mall in Pleasanton. - Trained and led teams of 15–25 employees to meet sales, customer service, and operational goals - Led hand held point-of-sale technology rollout in the Macy’s Newpark Mall location, leading all locations in usage metrics - Collaborated with vendor and merchandise teams to optimize marketing strategies for key sales drivers, including in-store displays and product placements. - Improved Net Promoter Score across each location, leading San Leandro Macy's to a top ten ranking for improvement in the Northwest Region
- Supported vendor compliance in third-party logistics proposals - Created organizational systems for transportation documentation - Assisted with logistics planning for store renovation projects
- Delivered tools and materials across multiple job sites across the greater Bay Area and Sacramento areas, maintaining efficient schedules - Supported the supply chain for John Muir Ambulatory Care Center project: - Coordinated the delivery schedule for light fixtures, ensuring timely arrivals to support project timelines - Managed third-party deliveries and maintained effective communication with the warehouse for tool and supply orders