Dallas-Fort Worth Metroplex
A results-driven leader with a proven track record in program management, operational management, project management, and stakeholder collaboration. I excel at overseeing complex projects from initiation to completion, effectively managing budgets, teams, and resources. Data analysis and strategic forecasting are integral to my approach, enabling data-informed decision-making and accurate budget projections. I am adept at developing and implementing strategic plans, managing complex contracts, and building strong internal and external partnerships to achieve organizational goals. My experience includes directing operations and strategic initiatives for multiple state parks, managing annual budgets exceeding $370K, and leading cross-functional teams to deliver exceptional visitor experiences. I have a consistent history of successfully executing major site improvements, securing funding, and ensuring safety and compliance. My analytical skills allow me to identify trends, optimize resource allocation, and accurately forecast budgets, contributing to effective long-term planning. Key Achievements: • Generated over $1M in revenue for the first time at Eisenhower State Park, placing it among the top 15 revenue-generating parks in a 95-park system. • Successfully advocated for and secured $82,750 in additional funding for park and vehicle maintenance at Fairfield Lake State Park. • Directed multi-million dollar, multi-phase renovations of camping loops, addressing infrastructure, drainage, and utility upgrades. • Installed the first and only off-highway vehicle (OHV) trailhead facility in a Texas State Park, including restrooms, a pavilion, parking, and a practice area. • Successfully managed multiple concurrent projects, including infrastructure improvements, new facility construction, and program development, within budget and established timelines. Key Skills: • Project Planning & Execution • Budget Management & Forecasting • Team Leadership & Development • Stakeholder Management & Collaboration • Contract Negotiation & Management • Operational Efficiency & Improvement • Risk Management & Mitigation • Emergency Response & Disaster Management • Data Analysis & Reporting • Policy Development & Implementation Contact: [email protected]
✦ Provided experiences that support long term customer loyalty & growth through proactive, positive, and helpful communication via phone, chat, and email ✦ Helped customers elevate their orders through thoughtful engagement, expert design, and product assistance ✦ Reviewed orders and designs for clarity, completeness, and aesthetics ✦ Collaborated and problem-solved across departments to ensure customer orders were produced accurately and delivered on time
✦ Delivered first-class customer support throughout store. ✦ Provided recommendations and closed sales in assigned departments. ✦ Ensured store organization, cleanliness, and safety. ✦ Maintained in-stock condition of assigned areas.
✦ Directed operations at multiple sites, managing annual budget of $370K. Recruited, hired, trained, mentored, and managed cross-functional teams, providing superior customer experience for 350K visitors. ✦ Generated over $1M in revenue for the first time at Eisenhower State Park – one of only 15 parks in 95 to reach that goal in FY18. ✦ Built productive relationships with, federal, state, and local agencies, elected officials, businesses, community groups, and volunteers. ✦ Accurately forecasted operations budgets for two sites, allowing Texas Parks and Wildlife to provide accurate legislative appropriations request for each legislative biennium. ✦ Restructured volunteer program and manual, leading to increased project completion, highly effective processes, and expansion of full-time volunteer numbers. ✦ Directed major site-improvement projects, including repairs to septic tanks and lines, lift station replacements, and restroom renovations, representing over $100,000 in critical repair funding. ✦ Completed off-highway vehicle trail enhancements including the addition of 40 acres and 3 miles of OHV trail to the park, shade shelters, and interpretive/directional signage. ✦ Performed emergency/disaster management initiatives, including directing law enforcement actions, recovery efforts, refugee sheltering, and community support efforts, in partnership with Texas Department of Emergency Management. ✦ Directed site-specific health and safety program including revising safety manual, job hazard analyses, and Standard Operating Procedures. ✦ Established and monitored memorandum of agreement with other State agencies. ✦ Executed contracts between Texas Parks and Wildlife Department and the Sabine River Authority, Luminant Power, and the United States Army Corps of Engineers. ✦ Successfully managed 30-year concession contract with high-profile partner, representing $4.5M. ✦ Advocated for and received $82,750 in additional funding for park and vehicle maintenance.
✦ Established and maintained productive partnerships with local, state, and federal agencies to enable educational opportunities, donation funding, community involvement, and public stewardship. ✦ Handled administrative and financial tasks, such as fiscal control plans, inventories, budget, expenditure projections, and allocation of maintenance funds. ✦ Conducted presentations and activities for the public to enhance customer experience. ✦ Raised annual funds for park’s improvement initiatives through planning, marketing, and promoting “Greenfest” fundraising event.
✦ Provided first-class customer service and educated park visitors on conservation of natural areas and historical buildings. ✦ Managed natural and cultural resources to protect the park’s aquifer recharge zone and rich archaeological history. ✦ Provided ongoing site maintenance and repair using electrical, mechanical, and other technical skills. ✦ Organized duties and schedules of volunteers and community service workers. ✦ Coordinated efforts between law enforcement and personnel during emergency situations.
✦ Provided auto and property policy service to USAA members. ✦ Identified and resolved policy discrepancies. ✦ Established and maintained positive relationships with members.
✦ Demonstrated exceptional customer service by identifying and addressing customer needs, and providing timely and pertinent feedback. ✦ Handled inventory, product replacement, damage markdowns, and store-wide price adjustments. ✦ Provided store maintenance and product placement according to visual merchandising plans.