Greater Tampa Bay Area
10+ years in Management experience in the financial services industry. Skilled in Default, Contact Centers, Management, Risk Management, Business Mgmt. (supporting Executive Director’s and Managing Director) and Process Improvement.
• Managed a $3b foreclosure portfolio for North America and firsthand experience with LPS/Black Knight services • Managed a 15 FTE staff of business analysts, quality assurance representatives and support staff who monitored key controls and projects for Foreclosure, Exit Strategies and Default Support • Project Manager for a newly implemented Consent Ordered process around monitoring of Foreclosure Holds to ensure dual-tracking was non-existent; which encompassed creating End to End process flows and Procedures. • Implemented a performance metrics system and monthly scorecards that was quality driven; which improved and maintained quality results from “Ineffective” to “Effective (97% or greater)” for three consecutive years • Individual contributor on data reporting/reconciliation for FNMA and FMCC around aging of Foreclosure holds specifically around consent ordered functions • Reviewed and monitored key controls within Late Stage Default to ensure accurate and completeness on high risk controls were evidenced appropriately. • Attended bi-weekly Law Change Working Group sessions where focus was to review federal, state, and local law changes that may impact current Business as Usual (BAU) processes. Additional Experience in: • Front End - Late Stage Collections • Property Preservation • Quality Assurance Preparation/Reviews around Foreclosure Proceedings (i.e. Affidavits, Lis Pendens, Foreclosure Bid Package, Judicial/Non Judicial Familiarirty and reviewing/analyzing Assignment of Mortgages.