Arlington, Virginia, United States
I am a Chief Information Officer with a proven track record of leading enterprise-wide IT change management and Continuous Process Improvements driven by innovations in application software. I currently manage 30 direct reports across nine regions and two countries to support technology initiatives for a 550,000-member organization. My overarching strategy is to automate manual processes to enable user self-service, empowering leadership and employees to work remotely in secure, reliable environments. In my current role, I led a business transformation initiative to migrate 100% of internal infrastructure to the AWS Cloud, facilitating the ability to scale on demand and lower costs. I founded an Analytics team to enhance decision-making based on data insights, utilizing tools such as Tableau and Snowflake to analyze engagement campaigns. I have also overseen the automation of over 40 legacy systems into a single low-code platform (Appian), enabling access across web browsers and mobile devices. Previously, in the private sector and the U.S. Department of Defense, I successfully addressed challenges in modernizing large-scale global organizations. I am a Project Management Professional (PMP), Change Management Professional (CMP), and Certified Scrum Master, and I have served as a guest lecturer on IT implementation strategies.
Enterprise Digital Transformation: Led the automation of over 40 legacy systems to a single low-code platform (Appian), enabling access across web browsers and mobile devices. Spearheaded the migration of membership data from legacy FoxPro systems to Appian, including the development of digital Per Capita Tax (PCT) processing and ACH payment systems for U.S. and Canadian locals. Infrastructure & Cloud Strategy: Consolidated IT support and infrastructure for nine regional offices to standardize communication platforms and enhance security. Led the migration of 100% of internal infrastructure to the AWS Cloud to facilitate scalability and ensure system-wide functionality during peak usage. Managed the transition from MS Outlook to cloud-based G-Suite, including organization-wide training and change management. Data Analytics & Warehousing: Founded an Analytics team to enhance decision-making based on data insights. Oversaw the migration of the SQL Server data warehouse into a Snowflake warehouse and the implementation of Tableau for advanced reporting and visualization. Application Development & Cost Savings: Directed the development of a cutting-edge conference registration tool to replace Cvent, resulting in significant annual cost savings. Implemented the Modern Treasury Payment Platform to eliminate third-party processors and allow direct payment acceptance from Canadian locals. Deployed mobile applications for iOS and Android to support organizational goals, such as recruitment apps for NASCAR events. Security & Compliance: Implemented robust security measures, including Okta for identity management, multi-factor authentication, and security awareness training. Managed the transition to a secure remote work environment during the COVID-19 pandemic, including the deployment of remote hardware and digital workflow solutions.
● Supported CIO at U.S. Army Contracting Command in developing business case & analysis of alternative strategies to upgrading multiple contract writing & management systems ● Provided expertise into implementation methodologies, technical architecture design, & industry best practices ● Guided adoption of evaluation methodology, use case design, risk analysis, cost benefit analysis, & program management office design ● Assisted in redesign of legacy IT support model, leveraging ITIL v3 best practices for IT Service Management, & providing guidance on future planning ● Mentored 2 analysts in developing configuration management plans, communication plans, stakeholder management plans, & technical lifecycle refresh plans
Blue Cross Blue Shield (BCBS) of Massachusetts ● Coordinated with BCBS leadership, internal resources, & contractors to align goals & outcomes for project to develop custom actuary tool using ASP.NET, Microsoft SQL Server, Informatica Extract, Transfer, & Load (ETL) technologies ● Managed 10-person team across multiple business groups to document requirements, write custom code, stage testing, & roll out tool to conform to Software Development Lifecycle (SDLC) protocols ● Engaged key stakeholders via bi-weekly status meetings & daily custom status reports using MS Project Project Manager, Ingenix Human Capital M&A Integration Team ● Managed human capital software & data integration 3 corporate acquisitions with combined workforce >700 within 8-month time frame ● Led development of integration toolkit in SharePoint consisting of templates, project plans, best practices, & streamlined business process maps ● Advised c-suite executives of acquired organizations on project status updates & resolve open issues ● Streamlined business processes in collaboration with cross-functional teams to reduce employee integration, including reducing onboarding process to 2 days from 2 weeks