Davenport, Florida, United States
No matter where I am, I’m always trying to improve. I give it my all and attempt to go beyond my limitations to push further than yesterday. I have been a problem solver my whole life and want to make an impact no matter where I am or who I’m working with.
Performing root cause analysis of IT issues that arise in restaurant environments in the front of house, back of house, and manager office. Performing scheduled upgrades to OS images, hardware, and firmware updates. Assist various teams for exposure outside my specialty including the vulnerability team who monitors Windows patching and SCCM failures, the New Restaurant Opening team with new equipment being piloted, the Hardware Rollout Team who performs the physical work of installing new equipment with any issues that arise, and the Restaurant Systems team with problems on the kitchen display systems and the accompanying software for them. Working to maintain and upgrade the Quality Assurance, Culinary Systems, and Service Desk lab systems to ensure testing and training purposes are able to be performed. Assisting with the Service Desk training of new agents to help drive first call resolutions and appropriate escalations to the Support Analyst team. Working alongside the Systems Engineering team to perform proactive maintenance and upgrades to Windows and Linux systems utilizing PowerShell and SCCM automation tools, C# programming, Hyper-V virtualization, SCOM monitoring, SSH via Putty and PowerShell, along with various other programs. Assist with the first pilots of a new Point of Sale software developed in house to create documentation of common issues and troubleshooting for these issues to distribute to applicable teams.
Developed PowerShell automation to streamline system management. Built and maintained C# applications supporting IT operations. Created SCCM deployments and resolved configuration issues. Supported QA environments including virtualized systems. Produced technical documentation and training automation. Managed RestDB releases and version control with Git and Azure DevOps.
Responsible for triaging escalated Restaurant incidents, performing root cause analysis, and contributing to the restaurant Support knowledge database.
Used parental leave to start earning my CompTIA A+ certification. Certification was earned within 8 months of self study while raising a new born.