Redmond, Washington, United States
I build long‑term, trust‑driven partnerships at the intersection of Maritime operations, enterprise technology, and customer experience. For more than 15 years, I’ve led business development and enterprise account management across global ecosystems — from cruise lines and Maritime operators, to TELCOs, to Fortune‑level brands and emerging technology platforms. My career began in the cruise industry, where I managed shoreside revenue and inventory analysis, guest marketing, itinerary planning, travel agent community, and supported onboard operations where I developed a deep understanding of guest experience, crew needs, and the operational realities of running ships at scale. That foundation shaped everything that followed: a customer‑obsessed approach, an ability to read a room and navigate complex personalities, and a passion for building solutions that make life better for guests, crew, and operators. I’ve since led global business development, account management, partner ecosystems, and enterprise accounts across Amazon Alexa+ Enterprise, AI/LLM platforms, Microsoft Enterprise, digital agencies and start-ups, and consulting environments — always focused on helping customers adopt new technology, unlocking new revenue, and delivering exceptional experiences. Today, I’m part of the Starlink Enterprise Account Management team at SpaceX, supporting our rapidly expanding Maritime segment. I partner with Cruise Line Operators to help them onboard, scale, and realize the operational, safety, performance benefits, and revenue opportunities, of high‑speed, low‑latency connectivity at sea. It’s a role that blends everything I care about: Maritime innovation, enterprise partnership, customer experience, and technology that meaningfully improves how people connect and operate around the world. At my core, I’m driven by curiosity, empathy, and a belief that great partnerships are built on trust, clarity, and shared ambition. Whether I’m supporting global cruise brand business and commercial teams, collaborating with technical teams, or helping operators navigate change, I bring a steady hand, a strategic lens, energy, and a deep commitment to delivering results. If you’re passionate about Maritime transformation, guest experience, and the future of connectivity at sea, I’d love to connect.
Supporting Starlink’s Maritime customers from contract signature through activation, long‑term success, and revenue growth. Serve as the primary point of contact for a portfolio of enterprise accounts, delivering exceptional customer experience while driving adoption of Starlink’s unique connectivity solutions across the Maritime industry. Key focus areas include: • Managing onboarding, account health, retention, billing, and expansion for Maritime customers • Managing monthly reporting, goal attainment, and quarterly business reviews • Partnering closely with Sales to support contract renewals, ensure continuity, and identify opportunities to strengthen long‑term value • Identifying customer needs and recommending uplifted service tiers, hardware, and software solutions to enhance performance and reliability • Building strong relationships to understand requirements and guide expectations • Championing customer feedback to influence product, technical, and program development • Ensuring readiness, risk management, and on‑time revenue realization • Streamlining processes and enabling scalable solutions across cross‑functional teams
Strategy and Planning 25% | Business Development & Pipeline Management 50% | Cross Team Collaboration 25% I lead the charge in developing strategic partnerships that integrate cutting-edge technology into the cruise line industry. • Collaborate with internal teams including business development, solution architecture, product, engineering, finance, marketing, and legal to create impactful solutions. • Build and drive the GTM strategy and initiatives that focus on brand development, revenue generation, and cost-saving strategies. • Utilize expertise in business development and pipeline management to foster strong partner relationships.
Strategy and Planning 25% | Business Development & Pipeline Management 50% | Cross Team Collaboration 25% I led GTM initiatives to integrate GenAI and LLMs with Alexa technology, resulting in innovative solutions for Enterprises. • Collaborated cross-functionally to ensure alignment and maximize the impact of strategic partnerships. • Focused on business development and pipeline management to drive growth and enhance customer experiences. • Developed skills in strategic planning, cross-team collaboration, and innovative technology integration.
Strategy & Planning 25% | Business Development and Pipeline Management 50% | Cross Team Alignment 25% I led strategic initiatives to enhance the voice experience for Alexa Skills, achieving significant milestones in agency collaboration. • Built the agency GTM and strategy (voice strategy framework), execution plans, and managed and delivered pipeline for 12 key agency accounts resulting in new voice product introduction, training, adoption, and engagement (30 skills YTD-50% monetization). • Negotiated and closed Joint Business Plans for Voice Centers of Excellence with WPP, Publicis, and McCann Worldgroup resulting in streamlined voice business across the holding companies. Included voice opportunity goals, curriculum training certification, and quarterly business reviews. • Worked cross team with business development, product management, engineering, solution architecture, policy, marketing, Amazon advertising, legal, and PR to source, develop, close, build and launch voice experiences.
Business Development 50% | Project Delivery 30% | Team Building and Management 20% • Responsible for developing business relationships, selling, sourcing, managing and delivering consulting services. Included management of all projects across my business, hiring and management of consultants to deliver on the scopes of work, and hands on project work and delivery. • Successfully sold $3M in annual managed projects, managed and onboarded consulting team of 12, delivered projects across multiple Microsoft Teams: SMSGR, SMSP, EPG, DX, SI Partner, Microsoft Consulting Services, WW M&O, and Developer Student Marketing. • Concepted, built, and rolled out Business Development & Consulting Training Curriculum for new practice directors and consultants. Coached and mentored consultants on customer relationships and delivering results through high quality projects and campaigns.
Contract/SOW negotiation 50% | Performance Management and QBRs 30% | Training and Development 20% • Agency of record contract development and negotiations together with procurement, KPI strategy, and Scope of Work development and tracking. • Oversaw performance management process; scorecard, analysis, results presentations, and action plans. • Developed, managed, and trained both Visa Marketing/Advertising teams and agency teams through various stages of the agency relationship.
Strategy and planning 25% | Team Management 50% | Business Development 25% • Lead results-oriented marketing programs team of 11 to deliver direct customer satisfaction, loyalty and revenue - plus drove prospect awareness, interest, response, qualified leads, trial and revenue through marketing automation platform. • Enabled inside sales, outside sales, and customer services readiness and training to align customer journey, personas and messaging, and marketing qualified lead definition and movement through funnel consistency. • Managed and coached team for industry trade show speaking engagements, trade show presence, and connected business development opportunity management.