Greater Roanoke Area
My current experience includes: - Over 12 years of hands-on computer and networking support - Over 9 years experience with customer service via phone, email or face-face interaction - 5 years (and growing) of experience with Tridium Niagara products. Also, BAS and specialized systems integration. My current goals are to continue my education and return to working closely in the Information Technology or continue work in the building automation industry.
Support 2000+ external customers using Gridpoint's energy management products. Manage support for 50+ external customers for Gridpoint's Electrical Vehicle department. Create and deploy operating system images to corporate workstations. Inventory management of IT equipment. NiagaraAX Framework certified. Uses extensive system level knowledge of multiple product platforms to ensure proper installation of equipment within customer facilities Integrates Tridium based systems to the GridPoint Cloud Connector Program advanced and optimized system sequences of operation for Tridium systems Perform testing of HVAC and control systems in customer sites Perform functional testing of sequences of operation on HVAC and control systems Develop, troubleshoot, and maintain stations for Tridium NiagaraAX control systems Ensures installations and system integrations are compliant with contractual terms and conditions Serves as a resource in product design reviews for quality control and reliability input Manages projects to implement new product releases into existing customers as needed. Creates technical documents and training materials for the Delivery & Support team as required Teaches and mentors Delivery & Support personnel in commissioning and troubleshooting techniques on new GridPoint products. Serves as subject matter expert on business processes for EMS system tools. Researches and improves commissioning and troubleshooting techniques through experience and work with other groups. Works with other groups as necessary for continuous improvement in processes Participate in cross functional projects as required
- Perform site visits, document requirements, and build system control solution (i.e., GridPoint, JACE) - Perform system integration programming within Tridium products - Integrate control systems from multiple different system types into the common Tridium AX platform - Define and document system sequence-of-operation parameters - Perform functional testing of sequence-of-operations on BAS system - Troubleshoot and repair GridPoint and Tridium based control solutions - Develop building automation system specifications and design for control system upgrades and improvements - Create documentation for sustainable Operations department support of system - Keep organization informed of project progress - Experience with JCI/Metasys, ALC, Siemens and other common BAS systems in regards to Niagara integration.
Help desk support for 100+ external clients and 10+ internal customers. Website maintenance, server administration (Linux and Windows), email administration and user account administration (Active Directory and other web-based applications)