Birmingham, England, United Kingdom
Optimising and modernising customer journeys and operational processes with a strong emphasis on Consumer Duty, Compliance and Risk Mitigation. Conducting comprehensive gap analysis, developing detailed requirements, and collaborating with Change and IT teams to implement improvements. Maintaining a strategic view of customer pain points and process enhancement opportunities, effectively communicating these to executive committees along with associated risks. Key responsibilities include building and managing a process improvement backlog, driving automation initiatives, and ensuring all changes prioritise customer experience while meeting regulatory requirements.
Project manager for the Digital Banking Programme. Experienced Agile Project Manager skilled in leading complex system implementations through servant leadership. Driving end-to-end project delivery while ensuring alignment with organizational objectives. Strong expertise in sprint planning, risk management, and stakeholder communication. Proven ability to facilitate Agile ceremonies, manage cross-functional teams, and deliver business value through iterative development. Excel in documenting requirements, maintaining project controls, and ensuring successful project handovers with comprehensive documentation. Demonstrated success in steering committee management, vendor coordination, and post-implementation benefits analysis.