Folsom, California, United States
Senior Solutions Engineer with experience in software development, systems implementation, and customer-focused technology solutions. Skilled in assessing business and technical requirements, developing implementation strategies, resolving complex issues, and coordinating across technical and non-technical teams. Background includes enterprise software platforms, system integration, cloud technologies, industrial connectivity, and digital manufacturing environments. Strong ability to translate complex technical concepts into practical solutions that improve processes, support technology adoption, and deliver measurable business value. Bachelor of Applied Science in Applied Computing from the University of Arizona.
-Drive IoT Software Solutions: Lead the development and expansion of IIoT software initiatives within DMG MORI. -Collaborate with Technical Centers: Partner with technical teams to propose and promote innovative software solutions tailored to client needs. -Customer Support: Address customer cases with timely, effective, and software-driven solutions. -Leverage DMG MORI Technologies: Apply in-depth knowledge of DMG MORI's product lines to design and deliver impactful software approaches. -Translate Business Requirements: Analyze customer requirements and develop tailored technical solutions using software tools and platforms. -Provide Software Training: Deliver product training for internal teams and customers to enhance proficiency in software usage. -Support Marketing and Documentation: Contribute to the creation of technical content for marketing materials, sales manuals, and user documentation. -Enhance Customer Relationships: Manage customer subscriptions, introduce new software releases, and gather feedback to inform product improvements.
-Technical Issue Resolution: Serve as the first-level contact to diagnose and resolve technical software issues effectively. -Task Ownership: Manage end-to-end communication for assigned tasks while maintaining logs and reporting documentation. -Customer Issue Management: Take full ownership of customer issues, driving them from initial inquiry to resolution. -Product Training and Demonstration: Conduct training sessions and product demonstrations to showcase software capabilities. -Technical Expertise: Apply knowledge of DMG MORI machine tool technologies to develop tailored software solutions. -Business Requirement Translation: Assess customer needs and deliver appropriate technical solutions using software products. -On-Site Collaboration: Work with Technical Centers and provide on-site services to customers as needed. -Trade Show Representation: Represent DMG MORI at tradeshows and exhibitions, demonstrating software products to prospective customers.
-Architecture Oversight: Ensure Data Ammo's software and hardware frameworks adhere to high technical standards, guiding design decisions, tools, and platform use. -Security and Compliance: Lead cybersecurity efforts and enforce data protection standards to safeguard company and client information. -Product Development: Drive the creation and deployment of high-quality, user-focused solutions that exceed market expectations.