Greater Seattle Area
• Testing Coordinator and Floating Project Manager for UCI Health’s Epic-to-Epic conversion, including onboarding of 5 new hospitals • Conducted end-user validation of Epic reporting content, collaborating with operational, reporting, and application teams to ensure foundation system content matched operational workflows and organizational goals • Developed and monitored go-live success metrics to provide insight to executive leadership about post-live performance across all areas of the Epic implementation • Managed the conversion of 40,000+ plus scheduled activities from legacy systems into Epic ahead of go live, including recruiting and assisting in training of 160 operational and 50 ITS staff • Completed scoping and development of project testing requirements within overall project constraints • Coordinated Epic application and third-party integration testing between 180 project team members across 30 application teams • Worked closely with project sponsors and executive leadership to escalate critical issues blocking testing and to prevent workflow bottlenecks that could impact patient care
• Home Health and Hospice Clinical Application Analyst for Northwell Health’s Epic Enterprise Implementation • Collaborated with operational stakeholders and the enterprise Epic team to design, build, implement, and train home health and hospice workflows • Coordinated parallel revenue cycle testing (PRCT) efforts for Dorothy and Comfort across application and operational revenue cycle teams to confirm appropriate clinical charge capture • Assisted in the educational and professional development of the Dorothy and Comfort clinical team • Led end user device, faxing, scanning, and printing technical workflows pertaining to home health and hospice users
• Managed the Elation EMR implementation across enterprise primary care networks ranging in size from 10-150 provider users • Designed client-specific implementation project plans balancing contracted hours with the scope of workflow discovery, technical integrations, and data migration within budgets up to $200,000 • Collaborated with clinical stakeholders to design, build, and train primary care workflows
Technical Account Manager •Managed the technical implementation of Epic EMR software for a healthcare system comprised of 1 hospital and 8 clinics •Established technical implementation timelines from scoping through “go live” to ensure an on-time, on-budget implementation •Oversaw monthly delivery of software updates, including establishing the quarterly upgrade schedule, to ensure timely delivery of new functionality in order to resolve issues preventing patient care and accomplish long-term strategic goals •Managed all new add-on application implementations, including contracting, budgeting, staffing and scoping •Led a team of 30 engineers who maintain the customer system by resolving escalations and implementing strategic initiatives Team Lead •Directly managed a team of 5 employees. Management responsibilities included: sourcing and delivering feedback internally and from Epic customers, promoting the professional development of team members, providing an accountability mechanism for core job responsibilities •Conducted quarterly performance reviews and crafted performance improvement plans for staff not meeting expectations within their role Technical Solutions Engineer •Advised Home Care EMR implementations. Responsibilities included: defining technical deployment strategy for Epic software, customizing workflows to meet organization-specific policies, and ensuring project milestones for build, testing, and training are met •Advised over 40 healthcare systems to manage a full-scale technical migration of their Epic EMR to Hyperdrive, a new web-based overhaul of existing workflows and code base •Analyzed government regulations to determine industry impact and manage timely delivery of development and implementation resources •Led a customer community of 150+ organizations through over 20 critical regulatory changes •Assessed regulatory impact of urgent issues to guide development and mitigate risk across Epic organizations
Developed and improved internal business processes, administered project data systems, summarized project updates for senior leadership, analyzed internal data for project procedure optimization