Greater Glasgow Area
As a Business Intelligence Developer at Kura (CS) Ltd, I have over nine years of experience in developing analysis around the customer experience and engaging our stakeholders to improve their overall customer journey. I empower decision makers with sound insights, allowing them to make informed business decisions to improve KPIs. I also liaise with key stakeholders and maintain relationships to drive business process improvements and optimize risk/reward analysis. I have a background education in IT (software development, networking) and a passion for data, statistical analysis, actionable insight, and coaching. I am adaptable, approachable, and capable of rapidly developing knowledge and skills in unfamiliar territory. I work best under pressure and love a good challenge. I am also dipping my toes in the data science world, specifically NLP and predictive analytics, to mine both structured and unstructured data for both understanding our customers and processes and how we can improve things in innovative ways. I develop compelling and engaging reporting on a myriad of business metrics using various tools and platforms.
Developing analysis around the customer experience and engaging our stakeholders in order to improve the overall customer journey. Empowering decision makers with sound insights, allowing them to make informed business decisions to improve KPI. Liaising with key stakeholders and maintaining relationships in order to drive business process improvements. Risk/Reward analysis and optimization. Dipping my toes in the data science world, specifically nlp and predictive analytics to mine both structured and unstructured data for both understanding our customers and processes and how we can improve things in innovative ways. Developing compelling and engaging reporting on a myriad of business metrics in the Microsoft stack with a focus on the power platform.
I was tasked with eliminating multichannel fraudulent transactions using ACI ReD and other profiling tools to proactively prevent stock loss.
Ensured credit worthiness of business banking accounts and drove sales through service. Built and maintained relationships with new business, as well as coaching/mentoring new members of the team. Facilitated engagement workshops to drive retention and led a small team cherry picked to reduce complaints that had fallen outwith FCA statute that were considered a financial risk to the business.
In this role I trained and supported our customers in the use of our bespoke payroll software offerings. I supported our in house, hosted and SAAS payroll deployments.