Chicago, Illinois, United States
As a customer support engineer and IT consultant, I partnered with clients to ensure their complex issues were resolved and needs were met while collaborating with other departments and vendors. I have a Bachelor of Science in Chemical Engineering from the University of Wisconsin-Madison, where I was on the Dean's Honor List for three semesters. My core competencies include problem solving, communication, customer service, and analytical skills. In my previous role as a Boost Consultant, I have supported the organization through a major software upgrade and worked as an analyst and as the primary testing liaison with third-party lab systems for multiple large healthcare systems rolling-out Epic's LIS to new hospitals. In my previous role as a Technical Solutions Engineer at Epic, I assisted with LIS maintenance issues, supported the implementation of Epic's LIS at 8 new hospitals, and served as a Service Coaching Coordinator for Epic's LIS team. I have collaborated with hospital IT staff, led weekly meetings, set up ad-hoc calls, provided after-hours support, and coached new hires on Epic's customer service standards. I am passionate about delivering high-quality solutions that meet the needs of the customers and the patients. I value teamwork, learning, and innovation, and I can bring diverse perspectives and experiences to the team.
• Provided technical support and gave best practice recommendations for a large nation-wide healthcare organization, supporting the organization through a major software upgrade • Worked as an analyst and as the primary testing liaison with third-party lab systems for multiple large healthcare systems rolling-out the Epic laboratory information system (LIS) to new hospitals
• Assisted with LIS maintenance issues for two large (10+ hospital) healthcare organizations o Lead weekly meetings to prioritize tasks for projects and track ongoing issue resolution, set up ad-hoc calls to address critical issues, and provided after-hours support for major software upgrades • Supported the implementation of Epic’s LIS at 8 new hospitals over the course of a year o Collaborated with hospital IT staff to troubleshoot technical issues to ensure a successful installation • Served as Service Coaching Coordinator for Epic’s LIS team o Led monthly meetings to track progress of new hires on their customer service goals and personally coached 6 new hires on Epic’s customer service standards
Help advise incoming students with picking classes for their first semester at UW-Madison. More specifically, in an administration role. Splits incoming orientation students into smaller groups, assign students to specific courses, and assist professional advisors with retrieving advising modules
Prepared food and took orders from customers. Worked mostly under student supervision with other team members to optimize the work process.
Worked independently to organize storage space when receiving new products