Matthew Lord

Client Services Manager @ Pluxee | Building Positive Workplace Culture

Blackwater, England, United Kingdom

About

As a Client Services Manager at Sodexo - Employee & Consumer Engagement, I have over five years of experience in creating and delivering innovative benefits solutions that help employers attract, retain, and motivate their staff. I work closely and collaboratively with a diverse range of clients, from small businesses to large corporations, to understand their needs, challenges, and goals, and to provide them with tailored and flexible services that add value to their workplace culture and employee wellbeing. My core competencies include account management, negotiation, up-selling, and cross-selling, as well as industry expertise in employee engagement, benefits platforms, salary sacrifice, discounts schemes, and health and financial wellbeing benefits. I am passionate about building long-term and trusting relationships with my clients, and enabling them to achieve positive outcomes and impacts for their employees, their customers, and their business. I am proud to be part of Sodexo, a global leader in employee and consumer engagement solutions, and to contribute to its mission of improving the quality of life for everyone.

Experience

  • Customer Success Manager at Sodexo - Employee & Consumer Engagement
    Apr 2015 - Present · 11 yrs 4 mos

    At Sodexo Employee & Consumer Enagagement we help organisations to grow a positive workplace culture. We focus on employee engagement, building a connection between the company and it's people. Helping employers to help their employees with tangible benefits which add real value to their everyday lives. We provide a wide range of benefits which are easily accessible and relevant to an entire workforce not just a select few. Our industry expertise and our best of class account management, enable us to provide our clients with engaging benefits platforms that are always at the forefront of their employee's minds.

  • Sodexo (5 yrs)
    • Client Services Executive
      May 2016 - Mar 2020 · 3 yrs 11 mos

      I contribute to the growth of the business by selling the Sodexo suite of services through effective negotiation, up-selling and cross-selling. My role at Sodexo is to create, nurture and retain long term client relationships and to deliver incremental Business Volume and Revenue. To work closely and collaboratively with the wider Sodexo Benefits & Rewards team. Key day-to-day stakeholders include (but are not limited to): - National Sales Manager - Regional Sales Managers - Tele Prospect Managers - Account Managers - Prospect Managers - Key Account Manager - Tender Executive - Affiliates Manager - Operations

    • Internal Account Manger
      Apr 2015 - May 2016 · 1 yr 2 mos

  • Telesales Account Manager at Penta Foods Ltd
    Aug 2012 - Apr 2015 · 2 yrs 9 mos

  • Telesales Executive at First Insurance
    May 2011 - Jul 2012 · 1 yr 3 mos

  • Deputy General Manager at Salisbury Pubs
    Aug 2010 - May 2011 · 10 mos