Omaha Metropolitan Area
I am always developing myself and other's. I am a servant leader who loves to pass on knowledge and see others succeed. My goal is to always leave anyplace I go better then when I found it. "The Role of a leader is not to come up with all the great ideas. The role of a leader is to create an environment in which great ideas can happen" - Simon Sinek Specialties: Leadership and team building.
Effectively analyze, navigate, and troubleshoot external business issues. Possesses a unique combination of technical and business savvy to translate technical information into business terms for clients and business information into technical language for IT or Product areas. Collaborates with IT or Product to ensure business aspects/impacts are understood. Ability to conceptualize, translate into business terms, and provide solutions to complex problem sets. Demonstrates and provides subject matter expertise for key First Data products. Ability to provide strategic support for product development as needed. Works with management to create an environment that promotes teamwork and cross functional partnerships at all levels. I work on highly complex, issues and high profile clients with a high breadth of responsibility. My Work is broad in nature, requiring originality or ingenuity. Decisions have a major impact on the end results of the business unit.
* Conduct business analysis utilizing company scorecards and reports to identify business opportunities and ensure a consistent client experience (e.g. Turn Time, AT Days Out, Ship to Client, ETC * Motivate, inspire, and coach behaviors that lead to an exceptional client experience. * Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback. * Monitor monthly business rhythms of Precinct and Autotech leads and assist with Geek Squad Agent check-in sessions as needed. * Be accountable for labor management and revenue performance for the Precinct and Autotech Bay * Supervise and operate a multi-million dollar store, often as the only leader in the building. Directly supervising 12 team members and indirectly supervising 60. * In first 90 Days raised Geek Squad Services NPS by 9.1% resulting in district leading service scores. * Stretch Assignments – Facilitated New Hire Orientations, Geek Squad Training Events, and Employee Engagement. Interviewed candidates and assisted the entire hiring process.
Adhere to Standard Operating Procedure for functions such as daily cash management, payroll processing, scheduling, store expense tracking and IT help desk ticket maintenance. Provide employee coaching, training, and validation of department and store shrink plans. Ensure all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: checkout, pickup, returns / exchanges / trade-ins, and recycling. Prepare and conduct team meetings, trainings and other special events to communicate clear goals to team. Provide input to store leadership on employee performance and development needs.
* Support the store manager in the day-to-day operation of the store. Partnered with the Store Manager to train and coach mobile staff to achieve business goals through execution of the Best Buy Mobile sales philosophy. * Ensured no customer was left unserved or underserved * Provide peer feedback and coaching to Sales Consultants to improve results and increase customer delight. * Directed and guided team during day to day operations. * ALWAYS having FUN while being the BEST!
Utility Maintenance, Security.