Atlanta, Georgia, United States
As a seasoned Telecommunications Engineer with 12+ years of experience in both the payments and hospital industries, I specialize in designing, optimizing and maintaining communication networks that support security and efficiency. My expertise lies in ensuring the reliability and scalability of telecommunications systems that are critical for the smooth operation of business. During my career, I have been instrumental in integrating cutting-edge technologies to enhance the performance and security of telecommunications infrastructure. I thrive in dynamic environments, consistently delivering solutions that align with business objectives and regulatory requirements. I enjoy collaborating with cross-functional teams and am eager to take on new challenges. T E C H N O L O G Y E X P E R I E N C E • SIP, RTP and TDM (trunking/routing) • VoIP and PSTN connected services • IP, Digital, Analog phones • SBC Admin & Support (Session Border Controllers) • Avaya Communication Manager • Avaya System/Session Manager • Avaya Call Management System • Avaya Workforce Optimization • Avaya Aura Device Services • Avaya Element Management System • Avaya Application Enablement Services • Avaya Media Servers • Avaya Session Border Controller • Avaya Secure Access Link • Avaya Callback Assist • Avaya Messaging • Avaya Voice Gateways • Avaya Softphones (AAFD & Workplace) • Call Recording (Verint, Encore, NICE) • Call Detail Reporting (VeraSmart, RSI Shadow) • Calling/Paging Console (Spok/MediCall) • Ascom Wireless phones S K I L L S • Voice infrastructure design • Voice implementation and support • Project and budget management • Relationship management • Vendor partnerships • Contact center and business support • Team leadership • Issue resolution/escalation C E R T I F I C A T I O NS • Administering Avaya Aura® Communication Manager (61451T) • Administering the Avaya Session Border Controller (60662T) • Administering Avaya Messaging (60941T)
• Planned and implemented a large-scale telecom project for a new 12- story building installation. • Performed program engineering and daily administrative support for all Avaya, Spok/MediCall, Ascom wireless, call recording, and call accounting systems (Northside Hospital Gwinnett/Duluth locations). • Installed and managed IP, digital and analog phones. • Installed low-voltage cabling for digital and analog lines. • Managed paging through the SPOK/MediCall platform. • Administered and supported the Ascom platform and wireless devices.
• Implemented and managed enterprise-level systems and contact center technologies across multiple network environments. • Supported all hardware/software solutions, insuring compliance with the Payment Card Industry (PCI) data security standards. • Planned and executed multiple upgrades to systems and applications. • Conducted regular maintenance efforts, including certificates and patch installation to address issues and vulnerabilities. • Managed PBX and call routing administration (VoIP, SIP, TDM). • Built, configured and installed Avaya voice gateways. • Programmed vectors and managed audio announcements. • Performed regular firmware and settings upgrades for 5,000+ phones. • Worked with vendors and service providers to ensure that systems met business needs regarding scale and functionality, including order submissions for new and/or existing services (circuit orders, advanced feature orders, disconnects, billing inquiries and updates). • Provided administrative support for call center agents and end users. • Maintained accurate documentation for all applications and hardware
• Managed the compounding business for the pharmacy • Compounded custom medications and filled prescriptions for customers • Managed chemical inventory and supplies • Record keeping and filing for all filled prescriptions and formulas for compounded medications