Sheffield, England, United Kingdom
I’m an IT professional with over 15 years of experience in infrastructure, management, and support. My journey started with an advanced apprenticeship at Zenos Academy, and I’ve been passionate about tech ever since. Lately, I’ve been really interested in AI, automation, and cloud computing — keeping up with events like Microsoft Ignite to see how these tools can make a real difference at work. I love finding ways to make systems run smoother and more efficiently. Outside of work, I’m a bit of a tech tinkerer — I run self-hosted servers, play around with home automation, and enjoy PC gaming. When I’m not in front of a screen, you’ll probably find me hiking or taking photos. I’ve climbed Mount Toubkal and Mulhacén and hiked the West Highland Way — challenges that keep me motivated and inspired. References available on request.
Some of my current roles and responsibilities include: • Responsibility and management for 5 industrial sites hosting various Virtual Machines via HyperV, Azure VM, Cisco Meraki, support of local infrastructure at each site including IoT, CCTV/Access Control and other installations. • Configuration and management of MS AutoPilot for asset refreshes. • Deployment of StarLink for remote sites. • Meetings with Key Stakeholders to identify business requirements and provide solutions. • Remote Support, control and management of bespoke software/systems including Operational Technology. • Service Now (ITSM) • Configuration and management of Microsoft Intune MDM • Management of SAGE 50/200 CRM • Migration from legacy Print Servers to Uniflow (Cloud Printing) • Configuration and management of MS SQL • Management and support of AutoCad products, SolidWorks, SolidWorks PDM. • Management and support of Office365 Inc. MS Teams. • Migration from VOIP to Teams Telephony • Windows and Software deployment via SCCM • Service Now CMDB (Asset Database) • Regular travel to remote sites for upgrades, projects and support work. • Work for integration with SCADA/PLC controllers, IoT and OT • P2P networking via Ubiquiti line-of-site hardware
Some of my roles as IT Infrastructure Engineer included: • Supporting servers utilizing the NetScaler Unified Gateway VDI • Management of ClearSwift DLP system • Management of Network Infrastructure utilizing MS Azure, HyperV, MS Server, CentOS and Debian. • Management of Microsoft Intune MDM • Management and support of SecurEnvoy 2FA • Management and support of Office365 • Control of computer, mobile assets and software inventory. • Resolution of tasks allocated in team meetings and from line managers. • Local and remote desktop support to users. • Regular travel to remote sites for upgrades, projects and support work. • Support of Head Office LAN Infrastructure
Some of my roles and duties in the role of IT Systems Engineer included: • Providing first line IT Support to all staff at both sites locally and remote. • Support the deployment of hardware, software and maintenance of all information technology assets • Responsibility for management of LAN infrastructure including Ethernet cables, wireless access points and switches. • Creating, deploying and supporting Computer Images. • Supporting Windows Server and desktop operating systems. • Configuring patch panels, IP phone systems and server management. • Installing and configuring new servers. • Hardware/Software maintenance and procurement • Installing, updating and managing multifunction laser and inkjet printers e.g. Xerox Phaser’s. • Working with Active Directory, Group Policy, DHCP, DNS. • Supporting various business ERP systems e.g. SAGE, See Three Sixty.
This telesales based work in a (Outbound BTC) sales environment involved: • Generate sales revenue in line with personal and Company targets • Identify and close any additional sales opportunities as they arise. • Take personal responsibility of clients needs and ensure customer satisfaction as the basis for • Future business. • Contribute ideas for improvement to enhance both personal and team performance • Participate in training and development wherever possible to enhance both personal and Team performance. • Establish and maintain exceptional levels of customer service both internally and externally
My roles included the following: • Working within a Product Support Team • Live phone support and assistance • Remote Support via CitrixGoToAssist (remote support software) • Full Sage CRM user experience/Sage200 • Providing a high level of customer service as required by the NHS, private healthcare, veterinary practices and media companies • Installation and training of both IT and medical hardware/software • Selling equipment support contracts (MediServe £30k in renewals/up sales for 2011) • Managing email inboxes • Working with and configuring .NET/IIS solutions. • Updating the company website and developing through a GUI • Installing, configuring and managing clinical integration software • Working with a wide variety of operating systems and platforms • Contributing to and participating in monthly “MediServe” team meetings • Processing loan equipment for GP practices and hospitals • Installing IT software and hardware • Training people in the use of hardware and software • Providing support for patient media and calling systems • Diagnosing and repairing patient calling systems • Servicing patient check-in systems (Touch screen systems) • Managing software licensing through a GUI • Selling medical equipment and supplies, creating, processing and managing quotes • Additional experience with Microsoft Office • Working with onsite installers e.g. Brimalk • Working with various clinical systems e.g. EMIS, TPPSystemOne, INPSVision • Being a dedicated and highly skilled team member