Paducah, Kentucky, United States
Experienced where it counts.
• Manage all operations areas of a private duty nursing agency, including hiring, personnel management, scheduling, and ensuring compliance with all state and federal regulations • Work to assist former energy workers with receiving benefits and compensation by providing information for authorized representatives • Provide excellent quality homecare through exceptional management and sound quality control practices • Assist with outreach and business development throughout areas of the state of KY
• Function as Manager of Operations for 8 facilities across Western Kentucky. • Direct 8 teams, including APRNs, MDs, and other clinical staff including therapists and case managers. • Increased profit margin and patient census above budgeted goals. • Handled area's financial responsibilities, including monitoring budgets, analyzing spending, and reviewing P&Ls with management personnel. • Aided in developing a standardized training program for new management, along with creating a preceptor program for onboarding new employees. Utilized newly developed training regimen to onboard and lead new personnel. • Served as area preceptor for all incoming management personnel, along with being the lead training resource for all new employees within the assigned area. • Handled all Area Level HR functions, including hiring, targeted selection, termination, corrective actions, action plans, career advancement, pay and benefits, and several other areas. Maintain compliance with HIPAA, specifically CFR 42.2, and CARF Certifications
• Function as a healthcare administrator over two separate but partnered facilities • Manage a staff of 7 full time associates, in addition to 2 rotating physicians • Prepare, analyze, and utilize Profit and Loss Statements, Spend Down Reports, KPI Reports, Employee/Labor Utilization Reports, Variance Reports, and all other operations-based reporting tools. • Developed a strong understanding of the payor environment, including in-depth dealings with Kentucky Medicaid and all commercial insurance providers. • Handle all staff scheduling, including physician scheduling • Handle all community level HR functions, including hiring, targeted selection, termination, corrective actions, action plans, career advancement, compensation, and several other areas. • Maintain compliance with HIPAA, specifically CFR 42.2, and CARF Certifications
• Manage all operations aspects of the business unit, including fiscal management, HR management, facilities management, and all other operations-related functions. • Effectively manage a staff of over 25 associates and supervisors, while keeping community-wide turnover below 40%, down from 172%. • Prepare, analyze, and utilize Profit and Loss Statements, Balance Sheets, Spend Down Reports, KPI Reports, Employee/Labor Utilization Reports, Variance Reports, and all other operations-based reporting tools. • Have been directly involved in creating/piloting new and advanced SOPs that contribute to increased overall operational efficiency. • Lead the community through thorough fiscal management, along with training new company management professionals in properly executing community finances. • Handle all community level HR functions, including hiring, targeted selection, termination, corrective actions, action plans, career advancement, pay and benefits, and several other areas. • Create and implement yearly budgets using statistical forecasting methods, along with previous year comparisons for performance.
• Managed operations aspects of the facility, including but not limited to: accounts payable/receivable, fiscal management, payroll, yearly budgeting and forecasting, KPI creation and utilization, state and federal compliance, business strategy formulation, and all other operations related functions. • Was responsible for all community level HR functions, including staffing, performance appraisal, training and development, targeted selection, corrective actions, action plans, benefits administration, Work Comp and FMLA claims, along with several HR related activities. • Directly supervised and trained all management professionals within the community, along with leading and performing training seminars with corporate business unit partners. • Developed a deep understanding of customer relationship management and learned advanced customer service protocols. • Maintained a positive NOI (Net Operating Income) during every month of my tenure as Executive Director, while managing and setting realistic goals for community profitability. • Assisted my Regional Team and was integral in designing new SOPs, training guidelines, and computer-based learning activities for effective community operations.
• Managed daily office operations, including calls, lead management, account management, report preparations, Customer Relationship Management, and all front-end office operations. • Learned and implemented in-depth customer relationship management protocol, including advanced customer service practices. • Was responsible for maintaining operational compliance with all new laws, regulations, and standard operating procedures as directed by corporate mandate. • Prepared, analyzed, and utilized reporting tools dealing directly with budgeting, financial performance, sales performance, employee performance metrics, and overall business unit performance.