Bear, Delaware, United States
Versatile and analytical IT professional with over 8 years experience supporting large, multi-site production environments. Proven track record of technical leadership in problem resolution, infrastructure monitoring, incident management and application support. Skilled at prioritizing multiple issues in a fast-paced environment.
• Monitored UNIX and Windows servers providing the web interface for thousands of retail, credit card, and institutional banking clients • Analyzed server logs to identify backend timeouts, slow responses, and dropped queues within the production environment • Led initial detection and diagnosis of incidents, collaborating with resolver groups to rapidly restore service • Assisted with enterprise change management, including validation and activation of ECMs • Expedited immediate response for outages with multi-billion dollar impacts
• Developed proprietary trading strategies to promote capital growth while minimizing risk • Designed custom software using MQL4, C++, and Visual Basic to automate trade execution and enhance analysis of market conditions
• Promptly resolved thousands of system and application incidents for all Dow Jones web products • Monitored SQL jobs and executed queries to identify content delivery issues for Factiva.com • Supported the launch of WallStreetJournal.com 2.0 and the acquisition of Markwatch.com • Managed communications between customer service, technical support, and senior management • Consistently met SLA requirements for problem detection, notification, and recovery • Trained new analysts in execution of job duties