Greater Phoenix Area
As a Business Account Manager at Verizon, my focus is to build strong partnerships that allow business customers to develop and implement mobile strategies. I am passionate about connecting with clients, listening to and understanding their needs, and helping their business drive efficiency and operational productivity through the solutions that our portfolio has to offer #ULTRA My one goal that will always remain status quo, is that I want my customer to understand that when it comes to wireless technology, I am their Trusted Advisor. I will only recommend to them, what I think is the best fit for their business’s future. Staying on top of current trends allows me to assist with integrating today's technology while also being forward-thinking and identifying the future needs of your business. Technology is always changing, it’s a fast-paced environment. Let me be your go-to when you have a question. I believe in true/authentic business partnerships. So, let me be your point of contact. Please connect with me, so I can provide you with what I promised. Being your Trusted Advisor. Your Business Partner. Your Subject Matter. Expert/Your Go-to. (480)291-3216 or email me at [email protected] *All opinions are my own*
Unified Communications Expert - Build M2M/IOT propositions that attract solution providers and developers to use Verizon and join our ecosystem -Meeting Quarterly & Annual Revenue Targets -Managing prospective client relationships through all phases of the sales cycle -Providing a consultative solutions sales process to prospects -Conducting one-on-one and group sales presentations -Calling to establish new opportunities -Tracking customer information, forecasts and reports - Work with other product groups within Verizon (e.g. Verizon Connect, Verizon Landline, Business Internet) to form product bundles that deliver value to our clients -Work with device, SaaS, and technology vendors to understand their product roadmaps and how they influence our offerings
Responsible for end-to-end account management for a portfolio of business accounts in the Gilbert/ Chandler, AZ area. Responsible for acquiring, retaining, and developing existing and new business by identifying customer needs and demonstrating the value of Verizon's full range of Telecom wireless products and services. - 5G Business Internet - Automatic Vehicle Location (AVL) - One Talk - Bluejeans (video conferencing) - Business Continuity - VoIP - Secure Application Mobilization - Smart Surveillance and Security
Drive team results and behaviors to optimize earnings for Verizon and its shareholders. Ensure inventory is correct and handled in a timely manner. Coach my team to drive results through formal and informal one on ones. Align store with Verizon standards on cleanliness, merchandising, overall performance.
Providing professional, consistent and outstanding level of customer service by analyzing customer needs and present value-added solutions. I provide our customers with basic understanding of the functionality of the products and accessories they purchase so they can immediately enjoy their new solutions. I use my outstanding sales expertise, passion for technology and customer interaction skills to create the ultimate in-store experience using the skills that I have developed within Verizon to ensure that our customers are getting the most out of our products and services and create a lasting relationship with our customers to build value in Verizon and reduce future churn.
Built strong customer relationships with integrity and earning their business while finding the best solutions to meet their needs. Provided hands on training and coaching to all employees. Recruited and trained new employees, ensuring sales targets were attended, maintained stock, arranging product displays and conducting monthly inventory counts.
Maintained knowledge of all products and services in wireless industry. Offer a personalized solution based on customer needs. Investigated customer complaints and issues to provide quick and efficient resolutions. Maintained and monitored inventory of products.
As a representative for AT&T Enhance Support, my goal is to resolve any technical issues that a customer calls in regarding their phone, tablet, or other mobile devices on the AT&T network. The issues include resetting their phone, backup and restore, or any other technical issues. I must maintain a calm and respectful tone even with customers that are irate, impatient or technically challenged.