Strasburg, Virginia, United States
Public health and investigative research professional with experience in violent death data abstraction, FBI database investigations, and records management. Currently a Violent Death Data Abstractor with the Virginia Department of Health, extracting and validating data from death certificates, police, and medical examiner records for NVDRS/SUDORS, identifying violent death and overdose trends, and supporting public health policy recommendations. Previously conducted FBI database investigations as a Research Analyst supporting national security objectives, identifying discrepancies in complex datasets and authoring findings reports under strict confidentiality standards. B.S. in Public Health (Shenandoah University). Core strengths: data abstraction, quality control, investigative research, and confidentiality compliance. Former Top Secret clearance holder.
Extract and manage critical data from death certificates, police reports, and medical examiner/coroner reports, entering information into NVDRS and SUDORS with high accuracy while strictly adhering to confidentiality standards. Conduct rigorous quality control checks to identify and resolve data discrepancies, enhancing reliability for public health and law enforcement analysis. Collaborate with team members to identify emergent trends in violent deaths and overdoses, and prepare reports and presentations summarizing findings for internal and external stakeholders. Contribute to public health intervention and policy recommendations based on data analysis, while maintaining strong working relationships with health departments, law enforcement agencies, and medical examiner offices to streamline data exchange.
Conducted in-depth investigations of individuals and entities using a comprehensive array of FBI databases and external sources in support of national security objectives. Applied advanced analytical techniques to identify potential matches, discrepancies, and anomalies within complex datasets, strengthening investigative leads. Authored clear, concise reports detailing findings and assessments to support decision-making for investigative and regulatory stakeholders. Collaborated with analysts, agents, and agency partners to ensure thorough, coordinated examinations and successful case outcomes, while maintaining strict confidentiality and full adherence to legal and policy requirements. Stayed current on emerging threats, trends, and best practices in name verification and security analysis.
Loaded and organized automated storage and retrieval bins, maintaining precise record organization, and conducted quality assurance reviews to ensure data integrity and reliability. Organized, repaired, and inventoried records for disposition or destruction, and used barcode scanners to verify and reconcile file information with high accuracy. Prepared and securely packaged sensitive records for shipment, and performed high-speed, accurate data entry into Microsoft Excel while generating reports and documentation in Microsoft Word. Leveraged the FBI's proprietary case management system to verify information and conduct research, managed schedules and communications via Microsoft Outlook, and maintained 100% compliance with security protocols and confidentiality requirements when handling classified information.
Performed routine cleaning tasks including dusting, sweeping, mopping, vacuuming, and sanitizing surfaces in accordance with strict federal cleanliness and sanitation guidelines. Ensured proper disposal of trash and recyclables, maintained superior hygiene standards in restrooms, and restocked supplies to meet federal standards. Selected and used appropriate equipment and cleaning agents for various floor types, monitored and restocked cleaning supplies, and promptly reported maintenance and repair needs. Maintained a 100% safety record through strict adherence to safety protocols, reported security concerns to management, and collaborated with janitorial staff, government employees, and contractors to optimize facility operations.
Led, trained, and mentored a team of customer service associates to deliver exceptional customer experiences. Resolved customer inquiries and issues promptly, de-escalating conflicts and ensuring satisfaction, while supervising daily service operations including the customer service desk and returns. Championed company policies and collaborated on solutions for complex customer concerns, analyzed service data to identify improvement opportunities, and implemented strategies to enhance service and efficiency. Optimized staff scheduling for operational effectiveness and provided training and ongoing development for new and existing staff.