Salt Lake City, Utah, United States
I lead enterprise customer relationships with a focus on retention, expansion, and long-term strategic impact. Currently owning a portfolio of enterprise accounts, I delivered 113% Net Revenue Retention last year, renewed the company’s largest customer by ARR, and am supporting what is shaping up to be the largest deal in company history. My approach is simple: understand the business, align to executive priorities, and build a success strategy that ties platform adoption to measurable outcomes. My background spans the full customer lifecycle from enterprise deployment strategy and onboarding to executive escalations and multi-year renewals. I’ve led high visibility escalations, built and implemented a renewal playbook now adopted across the organization, and mentored new CSMs to help them achieve quota.
Alation is the leader in enterprise #DataIntelligence solutions 📈 Helping orgs find, understand, and trust data. - Aligned to some of the most Strategic Accounts by name and contract value - Owned and implemented the account strategy for engagement, adoption, and success planning - Trusted Advisor and advocated internally for the Customer - Helped tens of customers implement a foundation Data Governance Strategy
North American CSM of the Year 2019 Ensure the success of our customers by thoroughly understanding client’s key business requirements through discovery/onsite business reviews and illustrating how the Domo product addresses those requirements. I am responsible to develop relationships with each customer and to prospect into new groups to ensure continual expansion opportunities as well as yearly subscription renewals. Work to ensure customer satisfaction with the Domo product by using data to anticipate needs and proactively recommend best practices Act as liaison between product management and the customers Initiate, negotiate and process yearly renewal subscriptions Engage with Executive and C-Suite personas from Fortune 500 companies and conduct business reviews. Understand the customer's key business requirements, identify needs and align Domo solutions.