Paris, Île-de-France, France
- Innovation projects (Group Level): business product optimizations, reportings, KPIs, automatized market watch - Scoping, deployment, and scaling of AI initiatives - C-Level Bcase on innovation strategy
Leading Large IS & IT Programs Managing International IT Transformation programs - Operating as Project Manager, working on organizational (TOM strategy, multi-year roadmap), functional processes and technical subjects (Cloud infrastructure). - Monitoring program KPIs and budget, developing business cases, contributing to savings definitions (IT costs, FinOps) and supporting the sourcing strategy. Steering Merger & Acquisition programs for international entities - Conducting international audits on governance, user processes, workplace, network & cloud, infrastructure, security, tooling, and application landscape. - Establishing the Target Operating Model, steering the execution of the M&A roadmap and preparing C-Level presentations (inc. recommendations, risks and deal breakers). Operating Customer Experience Projects focused on end-user functional processes and IT environment - Defining strategic orientation and backlog for ERP processes, CRM tooling (Salesforce), and hardware/devices; managing roll out roadmap and associated risks. - Managing Product Teams on Design, Build, and Run phases on a portfolio of transformation programs. - Implementing innovative payment methods across Europe and Africa using Agile. - Creating a sustainable digital roadmap and supporting ongoing change management. Business Development & Account Management - Realizing sourcing activities, conducting commercial prospecting for customer acquisition, preparing business proposals, answering call for tenders, conducting negotiations on contractual frameworks and monitoring budgets and invoicing. - Managing the "Large Programs IT Merger & Acquisition" offering business development. Team & HR Management - Overseeing staffing and strategic direction of project teams, ensuring alignment with overall business goals. - HR Manager for a team of consultants: corporate onboarding, probation period evaluation, career orientation - Conducting interviews & Evaluating candidates
Project Manager for Customer Care & Experience: redefinition of in-store customer care (128 retail shops), weekly and monthly business reporting and presentation to ExCom. - Online & in-store customer processes development: interviews, redefinition of users stories, automation on Journey Builder. - Digital transformation: customer account UX Design, social network deployment. - CRM migration: tooling initialization (Salesforce), data migration, data rationalization and normalization. - - Customer segmentation, configuration, routing & analysis of Salesforce campaigns.
Within the Sales Department for L’Oréal Professional Product Division (Europe) - Analysis of European countries' e-retailers price policies & Follow up of sales processes right implementation - Contribution to weekly sales reports with European countries' Sales Manager
Within the Marketing Department of the Business Unit - Creation of customized content for brands websites with a communication agency - Definition of a CRM - B2C Program: initialization of Google Data Analytics by the Business Unit ; work on customer segmentation & - Consolidation of the needs of communication channels & production of personalized content for e-commerce
Within the International Marketing Team for L’Oréal Professional Product Division (Europe) - Creation of customized content for Kérastase and Shu Uemura websites with a communication agency - Gathering European media data and delivering of weekly KPI reports for Western Europe - Identification & Organization of European countries’ media tools for Instagram & Facebook