Nottinghamshire, England, United Kingdom
Experienced CyberSecurity Director with a demonstrated history of working in the blue chip sector. Skilled in Strategy, Budgeting, Contractors, Technical Documentation, IT Service Management, and Systems Engineering. Strong information technology professional with a degree in Broadcast Journalism from The Nottingham Trent University.
Led all operational IT within the group, overseeing Infrastructure and Security, Service Desk, IT Service Delivery, and Finance Support teams. Drove significant digital transformation initiatives, enhancing operational efficiency and cybersecurity while substantially reducing costs. - Optimized operational support, reducing staff requirements by 25% through enhanced automation and streamlined processes. - Transformed Security Operations Centre from fully outsourced to a joint venture model, cutting average response time from 4 hours to 2 minutes and significantly reducing security breaches. - Successfully merged PeoplePlus and Staffline service desk and infrastructure teams, enhancing collaboration, cross-support, and coverage. - Guided the business through successful completion of Cyber Essentials Plus certification and prepared for ISO27001 compliance. - Successfully integrated three acquired companies into the domain, migrating all data, processes, and accounts without operational impact. - Conducted a full estate refresh of laptops and phones, standardising to four laptop models to reduce support costs and improve availability. - Established a gold partnership with Framework, a UK homeless charity, providing end-of-life equipment for reuse in homeless shelters and extending IT support to other local charities. - Provided technical oversight for bids on digital solutions in English and Scottish prisons, focusing on secure classroom-based learning systems.
- Unified PSTN and VOIP into a single VoIP system, improving inter-departmental communication and reducing operational costs. - Developed the infrastructure team with personalised learning plans, achieving Azure and AWS accreditation to support current systems and meet contractual requirements. - Consolidated three remote support systems into a unified platform, facilitating cross-team collaboration and support. - Collaborated with various business areas to standardise document management and branding, ensuring a manageable and unified approach. - Led network transformation across 200+ sites, implementing a cloud-based hub and spoke system, resulting in over 50% cost reduction and increased flexibility in network solutions. - Spearheaded digital transformation from domain-based to hybrid infrastructure, reducing OPEX costs by 60% and improving user provisioning efficiency. - Transitioned from outsourced private cloud to in-house supported public cloud, reducing OPEX costs and enabling faster transformation.
- Migrated 200 domains to Cloudflare, enhancing security posture and enabling unified reporting and security log ingestion. - Upgraded server estate from 2012 to 2019/22 to ensure compliance with contractual and insurance requirements. - Digitally transformed manual paper processes to an automated digital form system, reducing candidate onboarding time from 2 hours to 30 minutes. - Migrated legacy infrastructure from VMWare to Hyper-V to align with budgets and future growth plans.
Led IT operations, managing diverse technical teams. Implemented ITIL processes, drove improvements, and aligned technology with business strategy. Spearheaded projects, delivered training, and managed vendor relationships. Fostered technical excellence and customer-focused support. - Insourced IT department, cut OPEX by 40%, boosted perception from 30% to 85% - Migrated estate to Server 2016 and Windows 10, reducing incidents and optimizing costs - Transitioned Finance and CRM to cloud, automating processes and eliminating data entry roles - Led high-profile external projects for Translink, Stadler Rail, and Network Rail - Transformed IT's image through interdepartmental partnerships and regular service reviews - Created IT Apprenticeship program with Derby College, reducing hiring and retention costs - Implemented MS365 SharePoint system, ensuring CSE compliance and streamlining processes - Deployed site-wide Wi-Fi, enabling hotdesking and secure connectivity to remote areas
Responsible for Applications used by Software development teams designing Engine Controls. Managed internal SW development LAN, including server and desktop support, licensing, AD, network and forecasting. Managed discretionary budget of £240,000 for corporate domain including liaising with external contractors and internal teams