Chicago, Illinois, United States
An accomplished technology professional, I possess expertise in researching, developing, customizing, and deploying complex technical systems for major national clientele. I have an established record of performing high level testing to maximize Quality Assurance (QA) results and achieve alignment with requirements. I am highly experienced in the practices associated with the system development lifecycle (SDLC). An influential leader, I have acumen for coaching and mentoring junior level staff in addition to recruiting talent. I am a collaborative team player with strong interpersonal skills and keen attention to detail.
In my most recent role, I oversaw data and processes for CommonSpirit Health's weekly participant benefits. Root cause of data issues was identified and impact analysis was provided. Larger issues were escalated, and I collaborated with the developer to determine system fixes. I researched, diagnosed, and resolved client system issues and errors. I also examined and administered client payroll and premium information. In addition, coordination with the client occurred weekly on the calc error report to address and resolve issues. Some of my notable contributions included: • I developed test plans, performed regression test planning, and tested system updates to ensure proper performance of solutions. • SQL was utilized to facilitate, code, and perform quality assurance on system updates. • I assumed responsibility for reviewing bi-weekly payroll files to ensure accuracy of data and alignment with requirements. • I trained and assisted in transition of ongoing processing to benefits system administrator.
As System Analyst at Alight Solutions, I leveraged their proprietary software to configure and customize health and welfare benefits systems for Fortune 500 companies. I partnered with the client team to analyze requirements and query the system for client reporting that optimized change order requests. System trends and potential defects were identified and addressed through analysis of participant inquiries. I executed system fixes for ongoing daily client delivery. Production environment deployment for system updates was expertly administered. I organized and led weekly internal team status calls, as well as assigned and managed QA testing projects for junior talent. Examples of my accomplishments included the following: • I spearheaded project work for American Honda Motor Co., Inc.'s new human resource web portal interface, a novel implementation of this update, as well as health web page inquiry updates and 2020 and 2021 annual enrollments. • I orchestrated project work for Hewlett Packard Enterprise’s 2017 and 2018 annual enrollment. • I configured dependent verification system for Ally Financial Inc. • I co-led the coordination of summer internship program.
During my time at Aon Hewitt, I conducted analysis, configuration, and testing for client-related projects including annual enrollments. I applied SQL skills to query client database for data that assisted with system projects and client reporting. Some of my achievements involved: • I functioned as a go-to tester for QA projects requiring a higher level of testing. • I mentored and trained incoming new hires on company’s systems and business environments. • Having served as part of a new hire recruiting team, I spoke on a panel to prospective talent to highlight benefits of joining the company.
- Performed verification and updates of health benefits information for a large market client. - Led project to categorize and schedule the major benefits processes, creating an electronic calendar for internal operations. - Presented innovation and improvement recommendations to department leaders for process improvements.