Greater Cheshire West and Chester Area
An accomplished Operations Director with many years' experience in the MSP & technology solutions space. An energetic and hard-working professional, committed to delivering on time and to budget. Proven track record of Strategy, People Management and Solution Delivery in SMB and corporate companies including Elite Group and MWL Systems. Strong commercial skills and ability to motivate and develop a successful team with strong Account Management skills. Very strong presentation skills, creative and resourceful in getting the best out of teams and individual contributors alike.
Key Responsibilities Strategic planning and execution of business-wide operational activities, delivering industry-leading response times and resolutions.
Improving Quality of service delivery Implementation and deployment of ISO9001 and ISO27001 Service driven activities with quality at the heart of all activity Effective collaboration across teams and joined-up systems and thinking
Strategic Consulting, including business plan & sales strategy development.