Dallas-Fort Worth Metroplex
What does it take to turn an underperforming or early-stage operation into a scalable, profitable business? That’s where I operate best. I’m a Director of Operations with a track record of stepping into complex environments and building the systems, teams, and client relationships required to drive measurable growth. My focus sits at the intersection of operations, revenue, and financial performance. I align all three to create sustainable, long-term results. Across 3PL, logistics, and distribution environments, I’ve consistently delivered outcomes such as: Scaling operations from early-stage to $120K+ monthly revenue (1,900%+ growth in 12 months) Generating $1.2M+ in annual recurring revenue through strategic client acquisition Maintaining 90–100% client retention through executive-level relationship building Improving cash flow by up to $150K annually through stronger contracts and financial discipline Increasing SLA performance to 98–99% while reducing operational inefficiencies Reducing workforce turnover by 25–35% through leadership development and performance culture Colleagues and clients know me as the operator who brings structure, accountability, and clarity. I build KPI-driven environments where teams understand expectations, take ownership, and consistently deliver. My approach is simple: Build the right systems Develop strong leaders Align operations with revenue and financial outcomes Execute with discipline I don’t just manage operations, I build businesses that scale. I’m currently exploring senior leadership opportunities (Director / VP / GM) where I can drive operational performance, scale revenue, and lead high-performing teams. While my background is rooted in logistics and 3PL, my skill set translates across industries where operational excellence and growth strategy matter. If you’re looking for someone who can step in, create structure, and deliver results quickly, I’d welcome the conversation.
Oversaw end-to-end warehouse and distribution operations, including receiving, inventory, fulfillment, and shipping. Managed daily operations to improve efficiency, workflow, and service reliability. Supervised staff, scheduling, and productivity to maintain accuracy and throughput. Improved operational efficiency and order accuracy by implementing structured inventory controls and SOPs.
• Resolved critical national account escalations, swiftly addressing concerns to fortify client relationships and preempt recurrences. • Oversaw, evaluated and implemented tailored client solutions across diverse business requirements. • Played a key role in acquiring a major international account, significantly expanding global market presence.
Managed national client accounts, serving as the primary point of contact for account performance and issue resolution. Resolved escalations and coordinated cross-functional teams to address operational challenges. Developed tailored logistics and distribution solutions to meet client needs. Supported business development initiatives that helped secure a major international account. Increased productivity per labor hour 15–20% and improved on-time shipments to 98%+ by redesigning facility layout, standardizing receiving processes, and implementing KPI tracking. Raised employee retention to 85–90%+ and reduced turnover 20–30%, saving $50K–$100K annually by building a KPI-driven performance culture and developing internal leadership. Achieved 98–99% SLA performance across Shopify, Amazon, and Walmart channels, reducing compliance chargebacks 30–40% through WMS integrations and standardized fulfillment workflows.
• Spearheaded implementing 15 critical procedural changes, driving a 55% surge in customer satisfaction scores and a 65% reduction in service-related complaints. • Capitalized on industry insights to cultivate seven high-impact revenue streams, generating $2.3 million in incremental annual revenue. • Catalyzed customer base growth from $0 to $7.5 million within three years, achieving an unprecedented 22% year-over-year growth rate. • Revolutionized employee retention, boosting rates by 85%, with 80% of staff maintaining 12+ years of tenure. • Orchestrated high-performance teams of 5 to 75 direct and indirect reports, achieving a 55% increase in team productivity and a 45% improvement in project completion rates. • Cultivated a loyal workforce, retaining 85% of employees for over 12 years, slashing turnover costs by $150,000 annually, and sustaining a 99.5% employee satisfaction rate. • Propelled profit growth by 300% through strategic customer acquisition and secured $750,000+ in cost savings via aggressive negotiations, resulting in a 400% improvement in overall profitability. • Executed 15 cutting-edge operational strategies, elevating customer retention by 80% and catapulting employee satisfaction scores by 90 points. • Pioneered innovative systems that slashed project turnaround time by 40%, yielding $350,000 in annual savings and boosting client satisfaction by 45%. • Cultivated 75+ high-potential employees through intensive mentoring, driving an 85% improvement in operational efficiency and a 90% increase in internal promotions. • Optimized a $1.5 million budget, conducted 30-60 comprehensive employee evaluations annually, and negotiated 500+ contracts, achieving 60% cost savings and 80% improvement in employee performance. • Spearheaded six mission-critical cross-functional projects, developing groundbreaking solutions that generated $3 million in new revenue and enhanced interdepartmental efficiency by 85%.