Phoenix, Arizona, United States
Business operations and events professional with experience spanning from corporate management to travel and event planning. Currently at ReadyGo, executing company Sales Kickoffs and President's Club trips. I assist throughout the full process, from hotel sourcing and vendor coordination to event planning and on the ground facilitation. Most recently helped plan the FY27 ClickUp Sales Kickoff in San Diego with hundreds of attendees. In 2024, I built JetSetMatt, my travel consulting brand to serve clients and to share personal content around travel planning and experiences. Before that I was at Amazon, where I managed 100+ associates in a high volume reverse logistics facility, driving efficiency, safety, and continuous improvement. During college I worked at Liquid Death coordinating 50+ events and leading marketing campaigns that significantly grew brand engagement across the Phoenix area. I started in events in 2019 working with the Elevation Group on production of LaureLive, a large scale music festival in Cleveland. Strong in operations, client relations, and on the ground execution.
• Promoted to Senior Operations Manager following 20+ globally contracted programs and a consistent record of under-budget delivery. • Continuing to lead full-cycle execution of executive travel programs, including Presidents Club trips and Sales Kickoffs, across North America, LATAM, and EMEA. • Expanded scope to include corporate dinners, professional conferences, and executive meetings, managing each front-to-end from sourcing through on-site delivery.
• Executing corporate Sales Kickoffs, President’s Club trips, and executive conferences globally, managing the full program lifecycle from hotel sourcing and vendor negotiations through on-the-ground facilitation and post-event wrap-up. • Working closely with DMCs, hotels, restaurants, and local partners across North America, LATAM, and EMEA to deliver 20+ contracted programs, consistently under budget. • Led execution of ClickUp’s FY27 Sales Kickoff in San Diego, including a private yacht event and five simultaneous group dinners. • Partnering directly with a client’s C-suite leadership team to plan and execute a high-end engineering leadership conference at an international destination. • Contracted and facilitated 50+ Executive C-Suite Dinners throughout the Americas, meeting strict client requirements while staying within budget.
• Founded and scaled a travel consulting business serving 50+ clients, delivering personalized itineraries, flights, and accommodations with an average cost savings of 33% per trip. • Built and grew a multi-platform content and marketing presence, driving a 1000% increase in web traffic and a steady pipeline of client inquiries. • Negotiating partnerships with airlines, host agencies, and affiliate programs to secure competitive client rates and strengthen margins.
• Streamlined daily logistics and labor planning for 100+ associates in a high-volume reverse logistics site, balancing productivity, quality, and safety. • Oversaw outbound shift operations, enforced OSHA compliance, and generated detailed reports using CRM and SQL tools to track workflow trends. • Implemented a quality control initiative that boosted sellable yield by 33% by eliminating defective processing rates, retraining associates, and redesigning quality workflows, saving an average of $600,000 monthly. • Lowered mezzanine recirculation rate from 23% to 16%, enabling an additional 1,050 units processed per shift and generating $900K in monthly savings through improved training and jam prevention. • Reduced hazmat dwell inventory by 3,000 units every two weeks by adding training and streamlining a new pipeline for flammables, aerosols, and oxidizers, saving $150K monthly, and being adopted site-wide. • Trained and mentored 12+ Process Assistants and 70+ associates, resulting in 6 internal promotions and manager connection scores consistently above 95%. • Coordinated trailer completion and transportation planning, using TMS systems to hit CPTs, reduce yard congestion, and improve outbound flow, going 1.5 months without canceling any VRIDs.
• Planned and executed 60+ campus and community events, partnering with ASU clubs, student government, and local businesses to expand brand presence. • Built grassroots partnerships with organizations to drive adoption and product awareness, establishing the brand within new student and community markets. • Created social media campaigns that boosted Phoenix-area engagement by 50%+, surpassing KPI targets. • Pitched and presented Liquid Death to 50+ local businesses, securing 14 new sales accounts and supporting the field sales team in building a client pipeline. • Tracked engagement metrics and campaign performance through internal dashboards, refining outreach strategy and improving ROI across multiple channels. • Worked cross-functionally with field reps, ops managers, and 3PL partners to ensure timely monthly shipments, forecast delivery needs, and avoid shortages for campus and retail campaigns.
• Designed and implemented an automated invoice system in Airtable that requests deposits first and sends final invoices later, automatically emailing clients. This saved 5 hours per project, with 20 to 30 projects running at a time, and is still in use today. • Audited and maintained thousands of customer and vendor records, improving CRM accuracy and supporting business to business communication across the company.