New York City Metropolitan Area
• Lead technical discovery, solution design, and configuration for enterprise implementations, reducing ticket resolution timelines by ~30% through improved discovery and repeatable workflows • Assist with API and data integrations by reviewing client data sources and identifying and building appropriate automation configurations and mappings. Streamlining manual processes and improving integration accuracy • Identify account optimization strategies that improve customer readiness and shorten time-to-value for high-value accounts including Morgan Stanley and TD Bank • Partner with Engineering, Product, and Customer Success to develop scalable workflows and automation improvements, reducing manual internal effort
• Acted as a primary liaison for enterprise customers, providing high-touch guidance and technical troubleshooting throughout onboarding and platform adoption • Led resolution of complex technical issues via email, Slack, and Zoom, ensuring clear and empathetic communication across all customer touchpoints • Specialized in diagnosing platform errors, reproducing bugs, and escalating to Engineering with detailed documentation and context • Led weekly office hours and peer training sessions, helping internal teams sharpen troubleshooting and customer communication skills
• Managed highly successful environmental graphic and branding implementation projects for priority clients along the East Coast, with the average project cost being $350,000. Key clients included NHL, Facebook, Akima. • Prepared and adhered to a strict schedule to meet phased deadlines. Evaluated risk throughout the project life cycle to reduce delays and scope creep, and distributed regular status updates to stakeholders on progress. • Led project initiation and coordinated kick-off meetings with proper teams, working cross-functionally between internal Sales, Marketing, Creative, and Finance as well as external clients and vendors. Served as the main point of contact and liaison for all parties. • Maintained an average gross profit margin of 30% on each project by controlling budget and schedule. Improving on this margin through vendor selection and negotiation, providing value engineering options when available.
• Vetted and leveled vendor RFP submissions and maintained communication throughout the approval process. • Negotiated pricing to support competitive strategies and meet client’s budget expectations. • Provided support to the project management teams from implementation to completion by ensuring strict adherence to set margins throughout the buying process and project life cycle.
• Analyzed specifications and blueprints in order to prepare accurate estimates of material, labor, and various other costs associated with commercial construction projects • Presented proposals to sales team with a precise and detailed breakdown of products being offered • Engaged with customers through scope reviews during all stages of bidding process, explaining the products being proposed and offered any cost saving options to help win contracts • Ensured our company achieved maximum profits on contracted jobs by calculating sales margins
• Provided fans with an exceptional experience by helping set up and run our largest offseason event • Allowed for seamless operations during game days by scheduling employees to work various parts of facility • Established new and preserved existing fan relationships through team sponsored events
• Increased sales numbers by creating a competitive advantage through market research and analysis • Formed relationships with new clients through over the phone and in person customer service and by supplying post sale assistance • Closed deals with customers by delivering excellent face-to-face client services