Sunnyvale, California, United States
Results-oriented and motivated IT professional with a successful track record of leadership and management experience. I transitioned into the technology field as a system administrator, gaining solid experience and acquiring new skills. Committed to continuous improvement and passionate about the industry.
● Oversee end-to-end user lifecycle management including onboarding, offboarding, access control, and hardware setup. ● Troubleshoot system and network issues, deploy and install operating systems, and manage security tools across devices. ● Administer devices in the Verizon portal, and support A/V systems for company events and international meetings. ● Review and analyze geolocation and device metrics in CrowdStrike to identify unusual activity or unauthorized access attempts. ● Compile key findings into a weekly InfoSec report, highlighting trends, anomalies, and actionable security insights. ● Manage Google Admin Console operations including user account creation, offboarding, and email security management. ● Implement and enforce security policies, and monitor security analytics to detect and respond to potential threats. ● Act as primary liaison for IT Infosec collaboration initiatives. ● Supported patch management, conduct IT tools audits, and manage travel-related requests. ● Provid travel support aligned with Infosec guidance and Travel Policies. ● Ensure digital security by facilitating device patching and upgrades for employees. ● Conduct audits of user accounts to enforce Role-Based Access Controls (RBACs) compliance. ● Deliver frontline IT support to clients via various communication channels. ● Document procedures and facilitate knowledge sharing among team members and overall company.
Toyota Research Institute: ● Acted as primary liaison for IT Infosec collaboration initiatives ● Supported patch management, conducted IT tools audits, and managed travel-related requests ● Provided travel support aligned with Infosec guidance and Travel Policies ● Ensured digital security by facilitating device patching and upgrades for employees ● Conducted audits of user accounts to enforce Role-Based Access Controls (RBACs) compliance ● Delivered frontline IT support to clients via various communication channels ● Managed onboarding and offboarding processes within IT administration tools ● Oversaw deployment and maintenance of hardware and software ● Documented procedures and facilitated knowledge sharing among team members
● Managed the oversight, maintenance, and backup of ~275 VMs running a combination of Windows 10 & Server 2016, 2019, & 2022 on the vSphere platform with Veeam. Alongside the management of a network comprising ~300 Cisco switches across 2 server rooms. ● Configured thin clients, laptops, desktops, Cisco switches and new VMs for integration into the network. Ensured a consistent and secure user experience across diverse endpoints. ● Performed troubleshooting on desktop systems, and network connectivity issues to quickly resolve technical issues and minimize downtime. ● Utilized Nessus and Ivanti tools to conduct comprehensive vulnerability assessments. Successfully identified and remediated potential vulnerabilities, fortifying the overall security posture and ensuring system resilience. ● Leveraged applications such as Prism, WhatsUp Gold, Trend Micro, and Nozomi to proactively monitor and ensure optimal functionality of all systems. Skillfully identified and resolved issues and anomalies, demonstrating a commitment to system reliability. ● Executed regular checks utilizing Active Directory, Semperis ADFR & DSP, and Palo Alto firewall to enforce stringent security measures. Ensured no unauthorized access or modifications occurred, maintaining the integrity of the network. ● Implemented NetBrain and Cisco DNA Center, identified Cisco switches that were non-compliant and established plans for remediation enhancing network efficiency and adherence to company standards.
● Maximized profitability and customer satisfaction by ensuring product availability and minimizing waste through optimization of orders with distributors based on historical sales data. ● Took lead role in customer service and conflict resolution, ensuring positive outcomes for both the business and customers. ● Ensured compliance with Starbucks policies and state/federal laws, maintaining a high level of operational efficiency and legal adherence. ● Led and coordinated a rotating team of 6-7 members, ensuring all tasks and operational needs were completed in a timely and proper manner.
● Provided immediate support to other locations and team members as a secondary Field Technology Specialist, ensuring efficient operations and minimal downtime. ● Took ownership of installing systems and maintaining the server rack and other IT systems within my location, reducing downtime and increasing availability for customers and team members. ● Led internal audits for two districts (25 locations), ensuring compliance with corporate standards and laws in five sections: financial, production, shipping, retail, and HR/legal. ● Conducted investigations into discrepancies, compiled results into comprehensive reports, and presented findings to stakeholders. ● Trained new members joining the internal audit team on audit procedures and standards. ● Served as a project manager for large accounts, coordinating between multiple internal and external teams to ensure effective communication and delivery of on-time high-quality products exceeding customer expectations. ● Played a key role as the District Trainer, training/coaching new hires (entry-level to Assistant & Store Managers) had the necessary skills and knowledge to perform their roles effectively. ● Assisted in leading conference calls and district meetings, acting as a primary point of contact for other managers in the district to reduce the workload on the District Manager. ● Collaborated with the District Manager to identify areas of improvement, develop training plans, and address district needs to consistently exceed company expectations. ● Successfully turned around a bottom quartile (#400's ranking) store, elevating it to the #2 store in the company within 1.5 years and earning the Presidents Club recognition. Consistently delivered top results on Key Performance Indicators (KPI) and led the district despite managing multiple locations.