Tel Aviv-Yafo, Tel Aviv District, Israel
Applications Developer at Monday.com for the fantastic Operations team. Creating and maintaining applications, integrations, and anything in between to support and improve the best CX department there is! Ex Technical domain owner for the Apps and API domain. Supervision and escalation checks (and de-escalations). Training and guiding technical teams worldwide. Creating procedures for the domain. Aiding in documentation creation. Point of contact for the domain (for technical support engineers and other departments). Trends analysis for performance improvements. Working closely with R&D, Ops, Product, and CX. Technical troubleshooting of complex cases. I am also a Front-End Vue Developer, an ex-Globant (one of Argentina's 5 unicorn companies), and a marketing graduate. Doing what I love, taking ownership, solving problems, and having fun in the process.
Senior Developer Success Engineer. Technical domain owner for the Apps and API domain (technical support): - Supervision and escalations checks (and de-escalations) - Training and guiding technical teams worldwide (in person and remotely) - Creating procedures for the domain - Trends analysis for performance improvements - Point of contact for questions regarding the domain (from the technical support team and other departments) - Technical support team procedures for the domain - Documentation updates - Working closely with R&D, Ops, Product, and CX - Code examples - Webinars for customers - Technical troubleshooting of complex cases
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