Louvain Metropolitan Area
Experienced entrepreneurial manager with a clear business vision and strong organizational, marketing and commercial skills. Experienced in all aspects of general management in different sectors. Managed small/medium sized as well as start up companies to scale up. Coached and developed management, marketing, sales and retail teams. Developed brand identity and customer centricity. Advised companies in digital transformation.
Consultancy and Management - Services - Retail & Consumer Goods - Luxury / Fashion / Interior / Outdoor / Sports / Gifts / Food Member of the Advisory Boards at Fashion retailer Giks Mode and Design & Innovation Studio Made.
Collaborate with the CEO in setting and driving organizational vision and operational excellence. Translate business goals and strategy into operational objectives, strategies, tactics and action plans. Ensure efficient operations by aligning and optimizing policies, processes, systems and procedures. Oversee and coordinate the day-to-day operations of the organization (R&D, QA, Purchase, Warehousing&Logistics, Customer Service and Marketing). Motivate, coach, support and develop the operations teams.
Building the foundations and prepare the business for succesful growth. Define the new organisation structure, roles, vision and monitor the transition from a start up to a scale up company. Scale the business through global business practice leads and international partnerships. Establish a solid product/market fit and pivot the offer to a steady revenue stream. Prepare and monitor the execution of an annual inbound, outbound and event marketing plan. Develop new business and C-level network. Increased the consultants presences through personal branding.
Responsible for leading business development, sales teams, strategic relationships and partner ecosystems to positively impact sales and growth. Launched internationally the Belgian Chocolate House retail concept and focused on the development of the different brands in the UK-market.
Defined and implemented a customer centric omni-channel business model and new and contemporary omni-channel retail formats and assortments. Drived excellence in retail programs like training (luxury attitude, storytelling…), store performance (traffic, conversion, ticket size, customer satisfaction…), expansion and city cluster plans, merchandising, customer loyalty… Cultivated and maintained strong relationships with store managers, franchise independent partners and wholesale partners (department stores, food&gourmet stores…). Managed sales forces and delivered a high performing international area sales managers team. Developed the organisation to meet and exceed the international growth plan.