Québec, Quebec, Canada
Media trained retail and sales professional with a demonstrated history of working in the telecommunications, sales, training, marketing, market research and business development. Skilled in Team Motivation, Hiring & Training, Operations & Sales Management, Customer Service, KPIs Analysis and more. Strong sales & management professional with more than 15 years of experience.
-Lead training and coaching initiatives for new hires and existing employees, focusing on business compliance, sales performance, and operational processes -Plan and deliver training programs across three offices (Québec & Montréal) supporting Telemarketing, Door-to-Door, and Technicians -Foster a strong team culture by developing shared values and improving cross-department collaboration -Designed and launched an in-house training management app to track sessions, monitor quiz progress, manage requests, and streamline planning -Hired, manage and develop a team of 3 full-time trainers and 6 remote Sales Support Agents/Coaches __________________________ -Diriger des initiatives de formation et de coaching pour les nouvelles recrues et les employés en poste, en mettant l’accent sur la conformité, la performance des ventes et les processus opérationnels -Planifier et déployer des programmes de formation dans trois bureaux (Québec et Montréal), soutenant les équipes de télémarketing, porte-à-porte et techniciens -Favoriser une culture d’équipe forte en développant des valeurs communes et en améliorant la collaboration interservices -Concevoir et déployer une application interne de gestion de la formation permettant de suivre les sessions, la progression des évaluations, les demandes et la planification -Gérer et développer une équipe composée de 3 formateurs à temps plein et de 6 agents/coachs en soutien aux ventes en télétravail
Include all of my Field Marketing tasks and responsibilities here. -Leading the Launch of Dacor, Samsung's newly acquired Luxury Appliances Brand in QC and supporting rest of Canada. -Leading and training a national team of Field Marketing Representative in the Digital Appliance business -Planning training plans for new product launches and other training initiatives including, but not limited to: -Roadshow (National tour of In-Person training conferences) -New Products Webinars -Webinar Portal with Short form and long form videos -Training Contests -New Hire Training -Learning from a techmaster team from Korea and the USA -Being a leading figure for all training purposes in Canada, both in French and English. -Planification and creation of various training content including, but not limited to: -Power Points -Scripts -Training Videos (Filming, Editing, Voice-Over, etc) -Translations -Content Library -Team Motivation and Creation of a Personal Development program in the team. -Being available 7 days a week, according to store opening hours within the 4 Canadian Time Zones. -Sales, Trends and KPI analysis for a given territory -Participation to the hiring process for Eastern Canada (Ottawa, QC, Atlantic Provinces) -Business Plans and various presentations with the Head Office teams, both at Samsung and Premium Retail Services.
-Building and maintaining business relationships with various national and regional retailers -Various Translations for training and marketing material including, but not limited to: -POP and Signage -Training Decks -Reference Guides -Newsletter -Territory management for training, marketing, support and sales. (Province of Quebec except Montreal and Gatineau) -Expense reporting management -Planning of various training and relationship building events throughout the entire territory -KPI management -Lead and conduct large group training sessions -Ensuring floored products are compliant with protocol and planograms along with preserving an overall appearance of products and display above industry standards -Supporting Samsung.ca team with various projects including responding to customer inquiries including Lowe's/Rona and Home Depot. -Being available 7 days a week, according to store opening hours.
*ENGLISH BELOW* -Prospecter des entreprises et développer des relations d'affaire dans les règles de l'art -Trouver et rejoindre des clients potentiels via Appels à Froid entre-autre pour développer leur besoins en publicité -Surpasser les attentes pour les résultats de ventes -Participation au développement de nouvelles stratégies et solutions en regard a la publicité web (Offres liées à la carte ou "Card Liked Offers", utilisé en publicité pour la première fois au Canada par example) -Toujours garder un oeil et avoir un avantage stratégique sur la compétition ******* -Prospecting businesses and developing healthy business relations -Reaching out to prospects via Cold Calls and such to acquire their business in publicity -Exceed expectations regarding sales results -Helping develop new strategies and web-based publicity solutions (i.e:Card Linked Offers, first of its kind in Canada) -Always keeping up with the competition
*ENGLISH BELOW* -Gestion complete des opérations d'un magasin de détail -Gestion d'horaires -Analyse de ventes et tendances par "Indicateurs clés de performance" ou "KPI" -Établissement de plans d'action -S'assurer d'une croissance constante des ventes -Gestion d'inventaire -Embauche et formations Accomplissements: -Magasin promu de catégorie Bronze à Argent lors de ma première année -Classé 2e au Canada comme gestionnaire le plus méritant/performant lors de l'année 2016 ******* -Complete management of a retail store operations -Schedule management -Sales analysis by KPIs -Establishment of action plans -Make sure to get a continued sales growth -Inventory management -Hiring & Training Special Achievements: -My store got promoted from a Bronze Category to a Silver Category within a single year. -Ranked in 2nd place for best achieving manager in Canada in 2016
*ENGLISH BELOW* -Prospection et ventes au portes-à-portes -Recherche de clients potentiels dans un territoire donné (Beauce, Gaspésie, Rive-Sud de Québec, Portneuf, etc.) -Proposer des services d'internet résidentiel, Cable et téléphonie résidentielle IP sur le réseau Optik -Mener une nouvelle compagnie à atteindre son potentiel maximum ******* -Door-to-door sales -Seek potential customers in a given territory(Beauce, Gaspésie, Quebec South Shore, Portneuf, etc.) -Propose Internet, Cable and IP Phone services -Lead a newly founded company reaching its maximum potential.