Berlin, Berlin, Germany
As a Group Product Manager with over 8 years of experience in the supply chain, retail, and eCommerce industries, I have successfully launched and scaled several products, driving cross-functional collaboration, and making data-driven decisions to achieve top-line growth. My efforts have generated over $100 million in annual sales and 100,000 satisfied customers. I am a customer-focused leader, skilled in Agile methodologies, market research, and strategic planning. I currently lead the customer fulfillment domain in EMEA at the H&M Group. managing a talented team of 7 senior product leads. I have transformed the domain from a project-based to a product-based organization, achieved 100% adoption of Agile & Lean practices, and overseen a 100% headcount increase and promotions through my coaching and mentoring. At H&M Group Stockholm, I led the global inventory management area across 6 engineering teams and 6 products, driving a significant increase in top-line sales through the fastest roll-out of RFID technology in the fashion retail industry, and a successful product launch fulfilling online orders on Tmall from retail stores. I hold a Master of Science in Industrial Engineering and Management and have received advanced training in leadership, Agile methodologies, and product management, allowing me to bring a strategic approach and innovative solutions to every challenge. My passion for product leadership drives me to continuously seek new opportunities for personal and professional growth and to make a meaningful impact in the industry. Outside of work, I enjoy exploring the great outdoors and hiking. I also love trying new foods and experimenting in the kitchen where our household mix our Scandinavian, South East & East Asian heritage. And when I need a break, I enjoy picking up a strategy game. #Agile #ProductManagement #Leadership #StrategicThinking #CustomerFocus #MarketResearch #DataDrivenDecisionMaking #Cross-FunctionalCollaboration #EntrepreneurialSpirit #StakeholderManagement #UserExperience (UX)
Managing the Customer Fulfillment domain/alliance in EMEA overseeing product allocation, logistic operations, last mile & deliveries, product availability, returns, and traceability. Key Achievements: • Expanded headcount by 100% (4 FTE) and 2 promotions in the team by showcasing the value generated by the team. • Achieved a 100% adaption rate of Agile & Lean practices within 3 quarters through agile boot camps and individual mentoring. • Implemented a design thinking framework adopted by regional and global stakeholders, prioritizing customer problems first and solutions second. • Promoted an outcome-based roadmap piloted by 4 regions. Responsibilities: • Coaching 7 direct reports (senior product leads) and 24 local product leads across 5 product areas. • Transforming the domain from a project-based to a product-based organization utilizing Agile Methodologies. • Developing a product strategy, objectives, and key results for tech products to align with regional business plans. • Driving product exploration, discovery, and alignment of customer needs and the right tech solution. • Collaboration with regional executives and global functions to gain buy-in and alignment for tech development. • Member of the EMEA tech hub Leadership team.
Led the product area/tribe of inventory optimization within EMEA covering last mile & deliveries, product availability, and returns. Key Achievement: • Successfully raised commitment to prototyping a fulfillment solution enabling the retail store network for online customers by presenting a compelling customer value proposition to the product leadership board. Responsibilities: • Developed and oversaw global customer fulfillment KPIs, and established product strategy, objectives, and key results to align with regional business plans. • Facilitated product exploration and discovery to align with customer needs and identify the right tech solutions. • Managed stakeholders and influenced regional executives and global functions to achieve buy-in and support for regional product roadmaps.
Led a cross-functional product team to deliver consumer-driven fulfillment solutions, addressing customer pain points related to product/size availability, product location, and product presentation. Key Achievement: • Redesigned a product to handle high volume (50%) temporary storage of store inventory, to have the capacity for in-season goods (10M pcs) when reopening stores from Covid-19. Responsibilities: • Developed and communicated a clear product vision, strategy, roadmap, KPIs, and OKRs to align the team and stakeholders. • Managed and nurtured relationships with stakeholders and vendors. • Steered the product backlog, prioritization, and budgeting efforts. • Collaborated with cross-functional teams, including engineering, design, marketing, sales, and customer success to ensure successful product development and launch.
Key Accomplishments: • Co-founded a start-up that served B2C and B2B customers with premium spices through an eCommerce site and CRM. • Implemented a unique product offering with a next-day delivery promise for customers, resulting in increased customer satisfaction and retention. Responsibilities: • Developed and implemented a business plan and strategy for the company. • Managed all aspects of the eCommerce site, including product sourcing, inventory management, and customer service. • Created and executed marketing campaigns to promote the brand and increase sales. • Managed the financials of the company, including budgeting, forecasting, and financial reporting. • Developed and maintained relationships with suppliers and vendors to ensure a steady supply of high-quality products.