Austria
Success is never final.
• Ensure compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management • Provide coaching and counseling to team members • Review of financial reports and statements to determine how Food and Beverage is performing against budget • Review comment cards, guest satisfaction survey (“guest voice”) results to identify areas of improvement • Ensure cash control and liquor control policies are in place in food & beverage areas and followed by all related employees • Order equipment and supplies needed • Provide excellent customer service • Ensure that regular, on-going communication and meetings occur in all food and beverage departments • Pass on every important information needed by managers and supervisors • Analyze information and evaluate results to choose the best solution and solve problems • Act as a role model in terms of appropriate behavior • Conduct annual performance appraisals with direct reports • Review of staffing levels to ensure that guest service and operational needs are met in all areas of the F&B department • Work with department leaders to plan and implement promotions and events
• Ensure that all brand standards and guest necessities are met • Staff scheduling for four outlets (restaurant, room service, minibar, executive lounge) • Delivering 15 min Shorttakes (daily training) • Holding monthly department- and supervisor- meetings • Organize monthly wine tastings • Constant communication with the Dir. of F&B and Dir. of Restaurants(e.g. to create promotions for the different outlets) • Completion of daily administrative tasks • Maintain high communication levels with all departments to ensure guest satisfaction • Hire, train and instruct the staff • Labor cost control • Attending daily Taste Panels to guarantee food quality standards are met • Train staff to perform high guest interaction and force upsell • 3rd place throughout Marriott Europe in service friendliness • Responsible for productivity and cost effectiveness within the department • Compliance with budgets
• Ensure that all brand standards and guest necessities are met • Scheduling of the service team • Delivering 15 min Shorttakes (daily training) • Train and instruct the staff • Responsible for preparation and operation of meetings • Constant communication with the Dir. of F&B • Invoice verification and completion of daily administrative tasks • Communicate with all departments to ensure guest satisfaction • Labor cost control • Attending Taste Panels prior to each event to guarantee food quality standards are met • Train staff to perform high guest interaction
• Checking all room sets prior to each event. • Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen. • Conduct pre-function meetings to ensure personal hygiene and appearance standards of staff are met. Allocate stations and partners for staff. Review banquet event orders. • Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes. • Complete all daily administrative tasks. • Ensure that food is served at the appropriate temperature, and all items needed are placed properly on table. • Follow and maintain Westin Brand Standards • Labor control and over all labor productivity • Maintain high level of guest interaction throughout the department • Follow the brand vision to help achieve future goals by building guest loyalty and excellence • Achieve 100 % group satisfaction throughout the entire group programs and events by executing delivery and organized recovery
• Learn the basic operations of all operational departments to better understand how they contribute to the functioning of the resort • How to read and understand the P&L • Rotate throughout the different departments of the hotel • Work room service, room setup, banquet bar and banquet service which included setting and arrange function rooms, buffets and tables • Interact with the customers to ensure customer satisfaction