London Area, United Kingdom
Experienced Programme and Commercial Manager with a proven history of delivering high-value IT and business transformation & critical IT infrastructure programmes across many industries, sectors, and global enterprises. A renowned problem solver with a “just do it” attitude and an approachable but outcome-focused management style, I excel at driving initiatives from concept to completion; scoping requirements, aligning stakeholders, and establishing commercial governance to ensure risk is mitigated and objectives are achieved consistently. Highlights include leading a global TISAX (≈ISO27001) certification rollout across 15+ international sites, spearheading multi-site IT deployments, and steering complex transformation programmes that have consistently met or exceeded budget, timeline, and quality targets. Backed by deep expertise in traditional, hybrid, and agile project methodologies, alongside a keen understanding of technology, statistics, and data analysis, I leverage collaborative leadership and a 'people-first' management approach to enable high-performing teams to reach their full potential. Bachelor of Science (BSc) in Economics with First Class Honours from the University of Portsmouth.
Programme and Commercial Manager for a Defence-sector client. End-to-end ownership & governance for projects & programmes in an IT portfolio. Contract and commercial management/oversight for delivieries & resources across the portfolio.
Programme and Commercial Manager for the GKN Automotive client account, running the global TISAX certification programme, bringing best-practice and business-tailored TISAX control standards to 15+ client locations across Europe, Asia, and the Americas, and ensuring successful audit outcomes. Responsible for the smooth operation of the UK-based project management team, and the core stakeholder engagement with all senior site representatives, including programme reporting to both GKN Automotive and Netcompany executive leadership. In parallel, I coordinate and manage the end-to-end account commercials; writing Statements of Work (SoWs), billing and timesheet management, onboarding and offboarding of account resources, as well as owning the transformation/optimisation of internal processes, amongst other tasks.
Programme and Commercial Manager for the GKN Automotive client account.
Cybersecurity Project Manager for the IAG client account, responsible for the deployment of Groundlabs technology to Iberia and BA OpCos. Scope includes Wintel, Linux, Oracle, and SQL technologies. Full deployment including master server, service introduction, and change management. Role involves constant communications with client stakeholders of all levels. The progress of these projects helped to contribute towards the reduction in regulator's fines to IAG by 90%.
Project Manager for Coop Bank account, responsible for the technical separation of infrastructure elements of Bank and Group systems, and managing a team of Architects and Wintel specialists. Role includes working as part of a very large client-wide separation programme, which requires regular updates to key client and IBM stakeholders, across multiple areas of both businesses, working collaboratively with Bank stakeholders to ensure project delivery, and communicating with all levels of management. Production and upkeep of MS Project plans, high-level stakeholder plans, and managing project resource utilisation are also included, amongst other critical documentation. Retained post-project completion by senior stakeholders to lead various Coop Separation Programme technical close-down activities. The projects I managed pioneered the AD separation for the entire programme and contributed towards the overall successful technical separation of Coop Bank from Coop Group
Coordinating the efforts of the core UKI business transformation programme using Agile methodology, amongst other levers. Acting as 'Iteration Manager' (Scrum Master) / Programme Manager for the T2 team, responsible for driving Agile practices, principles, and ceremonies using a common set of Agile business tools. This programme of work exceeded productivity improvement targets for the year 2018.
Manage and take responsibility for the smooth running of core business operations, including analytics, reporting, and attending, participating, and overseeing important management calls. Advanced application and knowledge of Microsoft Excel. Additional tasks as required, including, but not limited to: Contract management, technical consulting, and client engagement, amongst other ad-hoc tasks.
Working in a small team of operations staff, responsible for auditing store operations, maintaining regular legal checks and reducing the price of stock, amongst other tasks. Communicating with customers, other departments, and head office, and presenting regular reports to the branch manager.