Dammam, Eastern, Saudi Arabia
More than 7 years of experience in Hospitality groups with excellent project-management skills, specialized in Pre-Opening, Planning & Deployments, Network operations and Productive knowledge on Projects and Management.
Pre-Opening Projects_ Aloft Riyadh & Aloft Dhahran total of 542 rooms
Leading the IT Department and managing all the setup of information technology projects and Pre-Opening hotel Infrastructure and Supporting about 120 Users as well as 30 Point of Sale(Micros 3700) . ------------------------------------------------------------------------------------------------------------------------------------- Implementation and administration of Windows 2008/2012 Server Switch Configuration/ Vlan and InterVlan Configuration Managing and Administrating of Salto Door System Managing and Administrating Group policy for the users Managing and Administrating Active Directory 2003/2008/2012 Installation of Mail Server and Outlook training to users. Implementation and administration of Prologic/Citrix (Back Office System) Implementation and administration of Opera Front office System. PABX NEC/Alcatel Installation & administration Implementation and administration of Prologic Smartel Call Accounting System. Installation&administration of FMC System Installation&administration of Micros/ Prologic Touche POS system Installation and Managing of Micros-Opera Interfaces Installation and Managing of Switching and Fiber backbone. Implementation and and Managing of cyberoam Firewall system Implementation and Managing of Symantec Backup system Implementation and Managing of IP TV system. Implementation & administration of Retail POS system. Installing and Administrating WISH.NET & PROLOFIC/Opera/Micros/FMC IP Address allocation and administration. Creating and maintaining Backup System policy. interfacing between SPA and opera system Interfacing between opera and booking system (booking.com..etc) firewall/bandwidth managing system for guest Room Management system for guest Interfacing between PABX and opera Interfacing between passport/ID reader with opera Different Vlan Network for guest and admin Antivirus configuration and troubleshooting through centralized antivirus system
To ensure maximum up time for all application and systems Supervise all daily and weekly IT procedures in the hotel. Allocating network resources according to the approved policies. Checking daily backups, all system interfaces, Server hardware and logs Ensuring that all hardware and software infrastructure are up to date. Work and manage suppliers for any Software/ Hardware conflicts. Explain all IT analysis in Daily Morning Briefing with GM Installing, configuring, monitoring LAN/WAN. Generating reports using network management tools. monitoring application software opera,sun,mc,micros,fcs,oasys Monitoring & trouble shooting of leased line. Administrating & Managing the Domain, planning and creation of Organizational Units and Users. Updating & Patching Windows Servers Managing the ISP Records & Configurations Configuring Firewall Rules & Policies Managing the Domains & Websites Monitoring Anti Virus & Firewall Logs Monitoring Server Hardware & System Performance Operating Systems, Software Licenses schemes & procedures
1) Installation & Configuration of operating Systems Windows XP, Windows Vista & Windows 7. 2) Troubleshooting Dell Desktops & Laptops. 3) Provide support to clients related to any hardware & Software issue. 4) Provide support for Symantec antivirus to the clients. 5) Configure Microsoft Outlook 6) Dispatch the required hardware which is faulty and provide support to assemble it. 7) Maintaining a log or record of all the complaints handled and resolved. 8) Comply & Maintain all policies and procedures.