Porto Alegre, Rio Grande do Sul, Brazil
Hi, I’m Alencastro Dynamic, multilingual IT professional with a strong technical foundation and a passion for creating smart, scalable solutions. I thrive in fast-paced environments where organization, leadership, and clear communication make all the difference. Over the years, I’ve led and supported multiple IT projects from design to delivery, built processes from scratch, and helped teams stay aligned under tight deadlines. I bring a macro-level view to strategy, always looking at how each piece fits into the bigger picture. I enjoy sharing knowledge through technical workshops, collaborating across teams, and staying curious about what’s next in tech. Certifications like ITIL, CSSA, MCT, MCSA back up my hands-on experience and commitment to excellence. Let’s connect if you’re into building better systems, streamlining processes, or just geeking out over great tech.
Supporting US customers with ProSupport Plus entitled products.
• Work on logistics escalations • Review and manage dispatch metrics • Review and manage warranty cost metrics • Coach agents in dispatch standards • Manage dispatch process incidents and escalations • Member of Support Staff Team • Strategic planning
• Design the Working Standards for Resolution Manager’s Team; • Change REC Team act mind set • Manage Technical Escalations • Manage Executive Escalations • Crisis Management • Team Lead • Manager’s Backfill
• Active Directory Design, planning, deployment and administration; • Tech Support Team build and coordination; • PnP development; • Infrastructure Design consultant;