Utrecht, Utrecht, Netherlands
Multilingual and ambitious sales specialist with vast experience in B2B software for mid-sized and enterprise clients with unique insights into the EMEA market. I help companies to get the most out of their team and sustainably improve working environments by using technology. Experienced in complex solution selling, RFI and RFP projects, partner enablement and video content creation. With great endurance, empathy, and a strong focus on the “Why?”, I develop trust-based relationships and help businesses get ready for the next challenge.
- Serve as the primary technical subject matter expert (SME) for the Channel Sales Team, empowering distributors and resellers to successfully position, sell, and support the KnowBe4 product suite. - Collaborating with Partner Account Managers (PAMs) and Onboarding Specialists to address technical compatibility, functionality concerns, and complex integration requirements for prospective partners. - Lead high-impact technical demos and coordinate partner-led trials to showcase product value and ensure a seamless first-use experience for potential partners. - Design and deliver Partner Technical Enablement Sessions in coordination with Enablement Specialists to provide ongoing product education and competitive intelligence. - Partner with Advanced Support Engineers to track emerging security trends and competitor solutions, ensuring the channel team is prepared for market shifts. - Cultivate long-term technical relationships with emerging and established accounts (IPPs and LARs) to expand KnowBe4’s market influence and ecosystem. - Assist Channel Account Managers (CAMs) throughout the sales cycle, acting as a technical bridge between the partner’s requirements and KnowBe4’s security awareness and orchestration capabilities.
- Investigate and document technical issues and communicate findings to their team, prospects, or clients as required - Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements, focusing on the SMB space - Help to create brand awareness for KnowBe4 products within the assigned territory and/or region. - Establish relationships with partners, prospects and existing clients in support of the Sales teams’ objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate - Address technical issues that are impeding the closing of sales opportunities. - Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers
A dedicated period of personal and professional growth, focused on enhancing my technical skills. During this time, I successfully obtained the CompTIA A+, Network+, Security+, Linux+, and PenTest+ certifications, as well as a Cyber Security Expert certification from IHK Cottbus.
In addition to previous responsabilites: - Led the development and preparation of comprehensive responses to Requests for Information (RFI) and Requests for Proposal (RFP), showcasing LastPass as the preferred solution for enterprise clients and partners. - Actively participated in partner events, representing LastPass through presentations and engaging with potential clients, partners, and MSPs to cultivate valuable relationships and promote the product. - Assumed a key role in on-boarding and mentoring new Solutions Consultants, facilitating their smooth integration into the team and providing guidance on best practices for client engagement and solution development.
- Collaborated closely with cross-functional teams to develop tailored LastPass solutions for enterprise clients. - Conducted in-depth technical training sessions for partners and MSPs, equipping them with the knowledge and tools to effectively promote and integrate LastPass into their service offerings. - Collaborated with the product development team to provide valuable insights from partner and client feedback, leading to the implementation of key feature enhancements and product improvements. - Played a pivotal role in creating LastPass sales collateral, including presentations, video content, and technical documentation, to support partners and MSPs in their sales efforts.
Lastpass (password manager): - Developed advanced troubleshooting skills to diagnose and resolve intricate technical challenges, driving customer satisfaction. - Acted as an escalation point for intricate bug entries and technical issues, collaborating closely with our 3rd level support team to ensure prompt resolution. - Deepened expertise in LastPass's functionalities, staying current with product updates and industry trends to provide up-to-date solutions. - Honed communication skills to convey complex technical concepts in a clear and understandable manner to all type of costumers.
UCC EMEA department (GoToMeeting, GoToWebinar, GoToTrainig, Joinme, GoToConnect): - Provided exceptional customer support, addressing inquiries, resolving technical issues, and offering guidance on LogMeIn's suite of videoconferencing and telephony products via both email and phone communication channels. - Cultivated strong interpersonal skills to assist customers and enhance customer satisfaction. - Effectively handled billing inquiries, promptly resolved payment-related issues while demonstrating a comprehensive understanding of product pricing and plans. - Streamlined the support process by forwarding complex technical issues and bug entries to our 2nd level support team. - Developed an in-depth knowledge of LogMeIn's product ecosystem, enabling the provision of tailored solutions and troubleshooting assistance to users.
Playstation @Home project - Help customers with questions, inquiries and issues regarding account, products and billing via email and phone. - Forward bug entries and technical issues to 2nd level support