Chicago, Illinois, United States
A bilingual communications and marketing professional with experience in recruiting and client relationships, such as gaining new customers and working with them daily to see that their needs and expectations are met at the highest level. Strong expertise in developing innovative ways to help grow a business with the goal of maximizing profits.
• Use market-specific data, trends, and insights to create innovative solutions to upsell franchisees on rate increases and marketing opportunities. • Provide in-depth market summaries with compiling information for Quarterly Business Reviews. • Engage and build relationships with different teams and stakeholders in order to contribute to company goals and execute regional marketing campaigns. • Work closely with our Midmarket brands to ensure all operational goals and quality standards are meeting and exceeding targets while working collaboratively to improve processes and tools.
• Manage and lead a team of 5-7 people and help them with their training and to hit their metric monthly goals. • Manage client relationships with QSR brands (Mcdonalds, Subway, Wendy’s, Zaxbys, Jersey Mikes, and Dairy Queen among others) and create promotions and strategies to increase their visibility in Grubhub. • Facilitate the onboarding of new Spanish and English accounts with the goal of getting them live on the platform as quickly as possible. • Coordinate with both restaurant owners and internal Grubhub teams to get restaurant accounts built and live on the platform.
• Onboarded clients and brought them live with ecommerce platforms by making seamless contact with them daily. • Developed new strategies to grow different accounts and maintained cooperative relationships for clients and their targeted audience. • Organized communication between different teams in the company to solve problems for all of our clients.
• Traveled globally to recruit and build relationships with prospective North Central College and ELI students. • Managed ELI’s social media content on Instagram, Twitter and Whatsapp from development to execution. • Leveraged my fluency in Spanish to build relationships with Latin American agencies and universities and connect ELI with prospective students from those regions.