Austin, Texas, United States
With 23 years of experience in the IT industry, I am a Sales Engineering leader who guides teams with decisiveness and compassion towards providing ideal technical solutions for customers and prospects. Along with deep Technical Sales expertise, I have a background in Product Management, Technical Marketing, Operations, and Account Management. I ensure customer success through strong pre-sales collaboration, driving successful product launches, and improving operational efficiency with data-driven insights.
Sr. Leader at the world's largest Platform as a Service for WordPress solutions, powering 8% of the Internet each day. I am focused on driving results to meet WP Engine's business expectations, with a global SE organization which spans US, EMEA and APAC. ▪ Ensure monthly revenue targets are reached by providing resources for the SE team to be successful. Result: All 2022 & 2023 SE team goals were met. ▪ Focused on increasing team efficiency: 19% improvement in closed won revenue from 2022 to 2023 with a 15% reduction in staff. ▪ Created staffing and budgetary models, metrics tracking, and optimized our team structure with continuous KPI reporting for the executive team. ▪Assisted with coaching, mentoring, and career development paths for 14 sales engineers and 2 SE managers. ▪ Cross-functional work with Support, Onboarding, Marketing, Product, Engineering, Security, Legal, and Technical Writing teams. Awards: ★ Award of Excellence at WP Engine -10 Years of Service
▪ Participated in key strategic decisions as part of the sales leadership team to maximize SE success and team involvement cross-functionally. ▪ Partnered with Learning and Development team to assist with technical training for Sales reps to increase deal close rates / technical accuracy. ▪ Leader of SE "Voice of the Customer" initiative for Product management with a continual feedback mechanism. ▪ Close collaboration with Support, Onboarding, Marketing, Product, Engineering, Security, Legal teams.
▪ Senior most technical expert on team with a focus on complex enterprise customer configurations. ▪ Provided training, coaching, and mentorship of new SEs and Sales reps. ▪ Subject matter expert for Security, Infrastructure, and Platform. ▪ Continual partnership with Product and Marketing to ensure customer needs are met with new product development initiatives.
AppFog, a leading startup in the Platform-as-a-Service space, developed the most flexible (multi-cloud & polyglot) solutions available on the market. Architected on Cloud Foundry, AppFog was responsible for the largest CF deployment in existence at the time, with over 100,000 apps deployed across public and private Clouds. As AppFog's sole Sales Engineer, my role and responsibilities were diverse including: ▪ Owning all incoming AF Public Cloud (Developer) sales opportunities ▪ Conducting technical fit qualification and consultation for all Enterprise sales engagements ▪ Leading technical demonstrations in strategic on-site customer meetings ▪ Managing all RFI/RFP work for top Enterprise prospects ▪ Analyzing and reporting on sales trends and market pulse for product and marketing teams ▪ Developed the AppFog University program and sole author/instructor for all online curriculum ▪ Assisting in creating Enterprise marketing collateral: one-pagers, screencasts, how-tos ▪ Authoring internal documentation on product feedback and technical capabilities