Milan, Lombardy, Italy
Professional background: Since joining Genpact, I have been fortunate to work with numerous prominent global manufacturing companies, providing them with unwavering support. My commitment lies in achieving superior business outcomes for our clients by harnessing the power of our world-class integrated transformation, digital, and analytics solutions. With over 20 years of experience in operations and process transformation, my expertise runs deep. I have great skills in relationship and people management, as well as fostering team engagement. My curiosity drives me to continually seek out innovative approaches to enhance business processes, ensuring they are more efficient, measurable, and data-driven. Main skills: - Business transformation - Performance improvement - Client / customer oriented - Simple and effective communication - Deep process knowledge / operations lead - Process transformation - Analytical skills
Responsible for managing the overall customer experience, ensuring high levels of satisfaction and retention. Driving successful partnerships and delivering exceptional value to our clients by leveraging Genpact's expertise and capabilities.
Senior operations manager supporting our clients in their transformation journey
Global Role, supporting a leading Pharmaceutical company, driving growth and performance.
Global Role, supporting GE Healthcare collections Leadership in driving growth and performance. Supervising, monitoring and reporting GE Life Sciences collection performance and financial results. Interacting with AR Managers around the globe and Team Leaders to support collection strategy adherence, providing analysis and improvement recommendations to meet portfolio and market objectives. Facilitating optimal communication structure/processes between teams and business contacts (Commercial Finance, Finance, Customer Service, Logistics, Sales) Generating clear visibility to Business stakeholders of root causes to reduce upstream issues Assisting on escalations to resolve delinquent account issues collaborating with global CFO and global Cash leader
GE Capital - Working Capital Solutions - Milan, Italy WCS is a global provider of working capital finance and service solutions for GE and large multinational customers. At WCS I'm managing a team of collectors, providing collection services to our Client GE Healthcare.
Madrid Center of Excellence - IBM ISC Managing France collection team of 20+ Collectors.
Madrid Center of Excellence - IBM ISC Managing Italy collection team from 2008 to beginning of 2010. 20+ Collectors
IBM Italia - Milan Multiple roles in collections: 1999-2001 Pre-legal specialist 2001-2003 Collector 2003-2006 A/R controls & planning specialist 2006-2008 A/R Team Leader Controls & Planning and Internal Audit focal point