Palm Harbor, Florida, United States
Multi-disciplinary tech professional with training in software engineering, IT, and logistics. I love to learn new things and to solve difficult problems.
➤ Level 2 technical support via Zendesk ➤ Jira bug reporting, scoping with Elasticsearch and SQL queries ➤ QA / User Acceptance Testing ➤ Collaboration with cross-functional stakeholders, including developers, product managers, and account managers
➤ Level 2 and 3 technical support via live chat and email for customer WordPress implementations ➤ Co-developed a high-touch website migration service, establishing 1:1 contact with customers, executing seamless site transfers, troubleshooting migration issues, and documenting each migration ➤ Led a level 3 support team, generating weekly performance reports ➤ QA and User Acceptance Testing on customer websites, WordPress core/plugins, and product releases ➤ Collaborated with product developers by creating and escalating bug reports with steps to reproduce ➤ Reviewed YARA malware scans, cleaned threats, and provided YARA signature feedback ➤ Developed custom tools to automate tasks and improve efficiency
➤ Administered Active Directory and network security policies ➤ Imaged and maintained employee laptops, workstations, and mobile phones ➤ Maintained IT infrastructure and provided support for 260 employees and tracked inventory of 1500+ items across 7 offices
➤Tutored high school and college students – subjects include: Java programming, SAT and ACT prep, Calculus, Statistics, Physics, Chess
➤ Served as the hub of communications for a cross-functional team: directors, designers, admins, and performers ➤ Created and disseminated daily schedules for companies as large as 120 ➤ Managed all rehearsals and performances ➤ Created daily rehearsal and performance reports ➤ Enforced multiple sets of union rules ➤ Ensured the safety of all performers, musicians, and stagehands ➤ Documented and maintained all aspects of the production ➤ Directed all technical cues during performances