Waikato, New Zealand
Key Responsibilities and Achievements: Active contributor for Fencepost RFP and vendor selection Delivered (collaboratively) the application enhancements based on business priority and resource availability Ensuring standard IS process (SDLC and ITIL) and architecture standards are adhered to Leading virtual delivery teams Managed the IS enhancement budgets for my portfolio Developed a high level technical and functional understanding across a complex, multi application landscape Contributor to defining support models Developed a sound understanding and anticipation of business needs Successfully managed expectations of the Business Units Identified areas for improvement for both business and IS processes Assessed and approved impacts/risks of infrastructure changes Became the trusted IS advisor to the business through: • Solved problems or queries that were impacting the provision of IS service to business customers • Created and maintained effective relationships with key business mangers • Created and maintained effective relationships with Fonterra support teams and business support partners HP, HCL, Gen-I and JADE in order to deliver seamless support to IS customers • Managed escalations of issues to appropriate teams through to resolution
Key Responsibilities and Achievements: Assessed and approved impacts/risks of infrastructure changes Delivered (collaboratively) the application enhancements based on business priority Developed a sound understanding and anticipation of business needs Successfully managed expectations of the Business Units Identified areas for improvement for both business and IS processes Became the trusted IS advisor to the business through: Solved problems or queries that were impacting the provision of IS service to business customers Created and maintained effective relationships with key business users Created and maintained effective relationships with Fonterra support teams and business support partners HP and HCL in order to deliver seamless support to IS customers Provided support to Engagement Manager Managed escalations of issues to appropriate teams through to resolution
Key Responsibilities and Achievements: Built effective working relationships with Support and Development teams and EDS (now HP) Gained solid grounding of AIMS system technical knowledge including integration points with other Fonterra applications Provided technical guidance to system developers Ensured System Availability and implemented IS solutions; provided 24 x 7 after hours support Implemented new process and guidelines for software releases for the AIMS System Implemented full DR system for AIMS; undertook regular DR testing Facilitated software releases; approved all changes for System Administration applications Project planned and managed the MISS2 project go-live (webMethods) Lead System Administrator for; Mercury Relocation Project (Fonterra intranet) PVCS relocation project (version control system) AIMS remediation (VMS to Unix) Planned and executed the AIMS Remediation stage 1 Project (Migrating an Oracle 8.1.7.1b database on VMS to Oracle 8.1.7.4 on Unix) Planned and executed the AIMS Remediation Project (Migrating an Oracle 8.1.7.1b database on VMS to Oracle 9i on Unix) System Administrator for Accpac CRM/ERP .NET system supported by 3rd party vendor. Implemented software releases for Accpac Undertook (and delivered) full responsibility for system availability of Accpac