Seattle, Washington, United States
A catalyst for transition and optimization, blending project, process and change management to implement technology, streamline operations and embed new ways of working. I synthesize disconnected inputs - opinions, requests, technical constraints and business requirements - into cohesive, executable plans that drive successful outcomes. I expand collaboration between cross-functional teams and align stakeholders. I am passionate about making stakeholder’s and customer’s life easier by delivering better solutions. Project management incl. planning, requirements gathering, cross-functional team leadership, risk management, status reporting, vendor relationship management. Process improvement incl. mapping and redesign. Change management including strategy, stakeholder analysis, communications, leading change agents and training. KEY ACCOMPLISHMENTS • Starbucks: Led $800K global software platform enhancement for sourcing • HomeStreet: Implemented NICE CXOne customer contact center for 5 departments • Nordstrom: DocuSign eSignature project, reducing contract signature cycle time by 60% • Nordstrom: Redesign of technology procurement process, reducing cycle time by 20% • Microsoft: Improved offshore vendor Helpdesk support to global sales offices, saving $700K • Commerzbank: Change manager for global rollout of new sub-ledger software SKILLS • PMP, Six Sigma • SDLC, Waterfall, LEAN, Agile • Word, Excel, PowerPoint, SharePoint, Visio, SmartSheet, Miro, JIRA, MS Project, ClickUp • Ariba, Aravo, Zendesk, Verizon Contact Center/NICE CXOne, DocuSign • Industries: Retail, Technology, Banking • Functions: IT, Finance, Procurement • Partnership: Privacy, Information Security, Legal, Risk Mgt, Internal Audit, Compliance, Customer Contact Center, Loan Operations, Marketing, Cash Management, Treasury Management, IT Helpdesk, Bank Operations, Commercial Sales, HR US and UK Citizen ...
• Manage $800K project to significantly expand ethical sourcing platform capabilities - Business case, planning, requirements, design, team management and interface with vendor • Manage enhancements for ethical sourcing tool Aravo incl sprint/JIRA tracking and UAT oversight • Devise and implement change management best practice to ensure adoption, including stakeholder mapping, change strategy and training creation and delivery • Advise Sourcing on Ethical Sourcing program process, and exception cases, represent responsible sourcing program for product launches • KPI reporting including oversight of Tableau dashboard creation • Manage process improvements and data reconciliation, standardizing practices globally • Maintain platform vendor, 3rd party auditors and internal cross-functional stakeholder relationships
Project management including stakeholder alignment, planning, leading cross-functional teams, requirements gathering, vendor management, risk management, test plans, driving on-time delivery, and status reporting. Projects included: • Contact center software implementation for five departments, resulting in improved helpdesk process efficiency and customer service • Cloud based interactive voice response system for loan customers, improving their automated banking experience Worked with HR, Marketing, Loan Services, Customer Service, Cash Management, Treasury Management, IT Helpdesk, Bank Operations, Compliance, Commercial Sales.
Source to Pay team managed the end-to-end Procurement process. Project and change management including project charter, stakeholder analysis and status reporting. Project Management: • Pilot of supplier management software, Candex Change management: • Managed change for global rollout of Aravo Ethical Sourcing platform, including stakeholder analysis and educating the change agent community to champion the initiative • Created Source 2 Pay Resource Center (Zendesk helpdesk) governance processes for 3 departments, created knowledge base repository of >100 Sourcing articles and FAQs • Created and delivered training on Ariba Contract and PEGA Supplier Management tool
Nordstrom Corporate Procurement manages purchasing of products and services that support all Nordstrom operations including software systems, cash registers, and contractors. Project Management: DocuSign eSignature tool, reducing contract signature time by 60% • End to end project management from business case to managing the vendor relationship • Gathered requirements from Privacy, Legal, Information Security and Risk Management Process improvement: Technology sourcing process, reducing cycle time by 20% • Mapped As Is and To Be process with IT, Legal, Privacy, Security, Risk and Sourcing • Developed engagement form in ServiceNow portal to streamline Sourcing, Security and Privacy review Process improvement: Contingent staff sourcing and onboarding, reducing rogue spend • Worked with Technology, HR, Information Security, Risk Management and Legal to streamline IT sourcing of contingent staff, including developing a preferred supplier program and request portal Change management: • Communications including executive updates and dashboards • Enabling team transformation and reorganization • Created incentive program to encourage team members to find cost savings Vendor management: • Negotiated and executed contracts • Improved supplier management process
• Standardized software development life cycle practices across project teams, preparing to implement Agile • Delivered post-project reviews and used data to coach software development project managers • Trained business on requirements gathering including use cases .
Sales Application Support managed applications and infrastructure for global field sales offices. • Improved offshore vendor delivery of Helpdesk support. Multinational, cross-functional team including Production Support and Engineering. Six Sigma Black Belt project. Delivered $700K in cost reduction • Improved employee onboarding process. Delivered information portal and documentation. Six Sigma Green Belt project. Eliminated 3-5 day productivity delay per new hire