North Vancouver, British Columbia, Canada
I am passionate about supporting people and building inclusive communities where everyone feels they belong. With strengths in communication, relationship-building, and event coordination, I enjoy bringing people together through collaborative initiatives, partnerships, and outreach strategies. My experience includes supporting and organizing community and school-based events, and helping students and newcomers, finding resources for financial aid. I value empathy, responsibility, and continuous learning, and I strive to align my work with both organizational goals and community needs. I’m new to the Human Resources field, but not new to understanding people. My background in administration, accounting, and student support taught me the power of clear communication, empathy, and strong organization. I genuinely enjoy helping others — whether that means solving a problem, keeping things running smoothly, or making sure everyone feels supported. I’m especially passionate about creating positive employee experiences, building trust, and contributing to workplaces where people feel valued. Right now, I’m focused on growing in areas like recruitment, employee engagement, and talent development — and I’m excited to keep learning and adding value wherever I can.
Collaborated with students, families, and internal departments to identify needs and match them with appropriate funding solutions. Delivered full-cycle guidance—from initial intake interviews through calls, emails, and in person and eligibility assessments to final award recommendations—mirroring the process of sourcing, screening, evaluating, and presenting qualified candidates Managed high-volume caseloads and deadlines, setting priorities and delegating tasks effectively to support staff—demonstrating organizational efficiency in fast-paced environments. Maintained detailed records, files, and data analysis to ensure transparent, auditable processes, aligning with best practices in compliance and candidate documentation.
Oversaw HR-adjacent, operative, and administrative functions such as payroll processing, records organization, and accounts reconciliation, demonstrating strong attention to detail and compliance practices. Streamlined documentation and reporting processes, ensuring accurate and timely delivery of information to leadership. Collaborated with internal stakeholders to ensure smooth operations, strengthening transferable skills in cross-functional communication.
Conducted comprehensive onboarding and coaching sessions for new employees, covering product knowledge, customer service standards, and operational procedures—directly transferable to employee training and talent development. Provided ongoing mentorship and feedback to train and ensure new staff success, earning recognition with the Outstanding Mentor Award (2019). Managed customer escalations with diplomacy and professionalism, skills equally critical in managing employee relations. Recognized with the Customer Experience Excellence Award (2019) for consistently delivering a superior client experience, reflecting a commitment to engagement and retention.
Supported student recruitment and admissions by advising on program selection, language requirements, and application processes, aligning with candidate sourcing and pipeline development. Designed and led student engagement and leadership programs, fostering development and retention strategies similar to employee engagement initiatives. Managed the homestay program, overseeing placement, relationship management, and issue resolution—demonstrating skills in matching candidates with opportunities and maintaining high-touch support. Acted as primary liaison with parents/guardians, delivering clear communications, conflict mediation, and performance updates, comparable to HR business partner functions.
Coordinated short-term academic programs and student cohorts, including recruitment, onboarding, and orientation processes. Organized and facilitated cultural integration activities and career-focused events, equivalent to employee training and professional development initiatives. Maintained detailed records, forms, and program documentation, ensuring compliance with institutional standards—reflecting transferable skills in HR data and process management. Gathered feedback, analyzed outcomes, and provided recommendations for continuous improvement, showcasing skills in program evaluation and process optimization.