Greater Barcelona Metropolitan Area
Maryna thrives on creating (digital) environments for others to connect and grow. Her affinity for numbers together with an extensive educational background, intercultural experiences, and diverse professional expertise forms the ideal link between data analysis and stakeholder management to drive business development. As a Member Experience Manager at Crossref Maryna is working together with her team on supporting members during their onboarding process and their membership journey, assisting with increasing the completeness of their registered metadata as well as simplifying internal processes at Crossref. 2 academic degrees | 5 years volunteering | 6 years professional experience in Project and Event Management | 6 years experience in Community Growth | 5 years experience in low-code automations and integrations | 8 foreign languages | 6 countries lived in | ∞ global network
Crossref makes research objects easy to find, cite, link, assess, and reuse. We’re a not-for-profit membership organization that exists to make scholarly communications better. • Managing the membership team (5 full-time employees and 7 contractors) • Streamlined and automated member, billing and technical support processes saving over 800h/year in manual tasks using Workato platform and other native automations • Ensuring member data is accurate and up to date, using CRM reports, REST API queries and cross-checks with in-house platforms. • Being a key point of contact to the finance team to help improve the experience for members. • Exposing publicly all membership operations and activities. • Participating in community events and volunteer initiatives, providing guidance and co-creating shared resources. • Working with community engagement colleagues to support key programs for sponsors, service providers, and metadata users. • Helping to create and implement rollout plans for new features that will affect our community
• Members onboarding & membership strategy development • Co-leading the community department • Fostering account management relationships • Reached 300% revenue growth within the department in 2022 • 187% growth in community engagement • Ensuring 100% member satisfaction and resolving member issues • Engagement moderation on online platforms • Planning, organisation & execution of the digital, hybrid and/or offline events • Speaker & community partners scouting • Support in agenda & content creation and management
• Planning, organizing and executing the events • On-site or online coordination from setup to aftercare • Ensuring a smooth digital, hybrid and/or offline setup and process • Foster account management relationships ensuring our partners' production needs are met with 110% enthusiasm • Work closely with all internal teams to guarantee successful events on all levels acquisition and coordination of event (volunteer) team (if needed) • Support in agenda & content creation and management • Speakers scouting & coordination • Speaker and moderation briefing ensuring an outstanding speaker experience before, during and after the event • Support in participants communication and aftercare
• Working on a global media project • Assisting the founders on all levels • Market research and analysis
Our school specializes in online German courses with a focus on medical vocabulary. The students at our school are doctors and nurses from different countries who are preparing for labour migration, as well as medical staff who want to improve their foreign language skills for their professional development. • Search for teachers • Creating a schedule for students • Invoicing • Website development help • Coordination of the students with the teachers
• Assisting the buyer with the selection of the right product mix. • Writing, placing and tracking purchase orders. • Ensuring products are purchased at the right time, to specification and at a good price. • Negotiating with vendors and building positive, long-term relationships.