Lagos State, Nigeria
Your product isn't the problem. Your pipeline is. Leads go cold. CRMs turn into graveyards. Follow-ups get buried under "I'll do it tomorrow." And somewhere between first contact and closed deal, revenue quietly walks out the door. That's where I come in. I'm Maryann, a Virtual Assistant who lives inside sales pipelines, not on the edges of them. I don't just manage tasks. I build the systems, rhythms, and follow-through that turn scattered conversations into consistent revenue. Over the past 5+ years, I've worked across fintech, logistics, healthcare, and tech education — handling high-volume sales and support across phone, WhatsApp, email, and live chat. I speak the language of Salesforce, HubSpot, Freshdesk, and Zoho CRM fluently, and I use them to keep your pipeline clean, your team focused, and your deals moving forward. What working with me looks like: ✦ Lead research & qualification ✦ CRM cleanup & management ✦ Follow-up systems that actually convert ✦ Appointment setting & coordination ✦ Cold outreach & prospect engagement ✦ Customer retention strategies ✦ Sales workflow optimization ✦ Entry-level IT & remote work coaching And when I'm not keeping pipelines healthy, I'm coaching the next generation of remote professionals — equipping entry-level talent with the practical IT and remote work skills they need to compete and thrive in today's digital economy. I thrive under pressure. I stay calm when inboxes are on fire. And I've learned that the difference between a warm lead and a closed deal is rarely talent — it's structure, timing, and someone who actually follows through. If your pipeline deserves more than an administrator. If you need a strategic partner who treats your revenue like it’s personal,let's talk.
Oversee daily customer service operations to ensure high client satisfaction and smooth workflow management. Provide detailed guidance on international admission requirements, eligibility criteria, and application deadlines. Process student residence permit applications from start to finish, ensuring accuracy, completeness, and timely submission. Coordinate and schedule VFS appointments, guiding students through document verification, biometrics, interview preparation, legalization, and follow-through until permit decisions are issued. Conduct consultation sessions and offer step-by-step support throughout the admission and immigration process. Educate students on tuition fees, payment structures, and estimated living expenses, ensuring financial clarity and preparedness. Follow up consistently with prospects and maintain organized records of applications, payments, and communications to improve conversion and service efficiency.
Managed 50+ daily customer inquiries via phone and WhatsApp, converting travel and visa package requests into confirmed sales. Promoted and sold visa packages, providing end-to-end guidance and tailored consultation based on clients’ travel needs and budgets. Maintained a 30% average conversion rate through proactive follow-ups and effective sales pipeline management using CRM tools. Achieved an average response time of under five minutes, significantly improving customer satisfaction and turnaround time. Provided post-visa advisory support by guiding approved clients through the company’s flight booking services, ensuring a seamless end-to-end travel experience
Provided comprehensive virtual assistance and administrative support, helping a startup founder streamline day-to-day operations and focus on business growth. Managed email inbox, handled calendar scheduling, and coordinated meetings, ensuring smooth communication with clients, partners, and vendors. Set up and maintained a Notion workspace to organize SOPs, to-do lists, project timelines, and internal documentation, improving team efficiency and clarity. Handled customer support via email, phone, and chat using tools like Zendesk, resolving inquiries related to services, billing, and account setup. Used ChatGPT and other tools to draft client responses, proposals, and marketing copy, improving turnaround time and quality of communication. Performed data entry, lead research, and lead generation tasks to support marketing efforts and customer acquisition. Supported appointment setting, follow-ups, and tracking of key business activities using CRM and project management tools. Maintained a high level of professionalism, confidentiality, and responsiveness in all customer and internal communications.
Responded to customer inquiries via email,chat, and phone. •Successfully resolved customers complaints and issues related to shipments, tracking and services. •Provided excellent and accurate up-to-date information about the company services and polices. •Utilized customer support software and technology to track and manage customer interactions. •Demonstrated strong problem-solving and analytical skills.
Managed schedules,emails, and tasks for teams. •Provided data entry, organization and management support. •Handled customer account tasks like: setting up new accounts, upgrades/downgrade billing inquiry and payment and processing. •Assisted with account registration, password resets and maintenance. •Educated customers on products features, pricing and promotions. And Ensured comprehensive understanding. •Effectively communicated solutions, resolved complaints and escalations